Front Office Porter
BWC Hotels
Lagos
6d ago
source : myJobmag

Duties and Responsibilities

Register guests and assigns rooms. Accommodates special requests whenever possible.Thoroughly understand and adheres to proper credit, check-

cashing, and cash handling policies and procedures.Understands room status and room status tracking.Knows room locations, types of rooms available, and room rates.

Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Knows the location and types of available rooms as well as the activities and services of the property.Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-

ins, special requests, and day use rooms.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary.

Knows cancellation procedures.Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

Knows how to use front office equipment.Process guest check-outs.Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

Uses proper telephone etiquette.Performs cashiering tasks like bill / invoice settlement, posting chargesAdvice guest of any messages received for them.

Communicate services and amenities of the hotel to guests.Obtain proper identification for tax-exempt guests and attach the form to registration card.

Direct the porter to escort guest and transport their luggage to the room.Reads and initials the pass-on log and bulletin board daily.

Is aware of daily activities and meetings taking place in the hotel.Attends department meetings.Reports any unusual occurrences or requests to the manager or assistant manager.

Knows all safety and emergency procedures, is aware of accident prevention policies.Maintains the cleanliness and neatness of the front desk area.

Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Advice guest of any messages, mail, faxes, etc. received for them.

Prerequisites

Education : High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace.

Must be able to speak and understand the primary language used by the guests who visits the hotel.Experience : minimum of 3 years hotel-

related experience desired.

Job Description

Check with customers to ensure that they are enjoying their meals and take action to correct any problems.Communicate with customers to resolve complaints or ensure satisfaction.

Process customer bills or payments.Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.

Communicate dining or order details to kitchen personnel.Take customer orders.Prepare checks that itemize and total meal costs and sales taxes.

Process customer bills or payments.Take orders from patrons for food or beverages.Take customer orders.Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.

Enforce rules or regulations.Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Serve food or beverages.Present menus to patrons and answer questions about menu items, making recommendations upon request.

Present food or beverage information or menus to customers.Clean tables or counters after patrons have finished dining.Clean food service areas.

Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.Prepare hot or cold beverages.Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.

Arrange tables or dining areas.Inform customers of daily specials.Present food or beverage information or menus to customers.

Prepare tables for meals, including setting up items such as linens, silverware, and glassware.Arrange tables or dining areas.

Present food or beverage information or menus to customers.Stock service areas with supplies such as coffee, food, tableware, and linens.

Stock serving stations or dining areas with food or supplies.Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.

Collect dirty dishes or other tableware.Schedule dining reservations.Assist customers with seating arrangements.Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.

Clean food preparation areas, facilities, or equipment.Bring wine selections to tables with appropriate glasses, and pour the wines for customers.

Serve food or beverages.Prepare foods for cooking or serving.Prepare hot or cold beverages.Escort customers to their tables.

Assist customers with seating arrangements.Fill salt, pepper, sugar, cream, condiment, and napkin containers.Stock serving stations or dining areas with food or supplies.

Garnish and decorate dishes in preparation for serving.Add garnishes to food.Describe and recommend wines to customers.Present food or beverage information or menus to customers.

Provide guests with information about local areas, including giving directions.Provide customers with general information or assistance.

Rewuirements

Education : High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace.

Must be able to speak and understand the primary language used by the guests who visits the hotel.Experience : minimum of 3 years hotel-

  • related experience desired (adsbygoogle ).push( );
  • Job Description

    Checks the daily arrival list for VVIP's or guests with special need.To be present at the Concierge / Reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.

    Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.Tag baggages it and return the identification slips to guests.

    Assists guests with luggage to the front desk.Escorts guests to room, placing luggage in room assigned by front desk.Inspects guest room for order and adequate supplies and informs guests of room amenitiesDelivers faxes, messages, packages and flowers to guests rooms and other offices.

    Provide items on loan to guest and collect the items back from guest before departure

    Requirement / Education

    High School or equivalent education.

    Job Description

    Primarily responsible to Greet and welcome all guest to the hotel and relieve guests of their luggage on arrival.You will ensure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner.

    In Addition to assist guests with luggage, Porters are also responsible to collect and distribute post, parcels.And also deal with general enquiries and ensuring the lobby and forecourt areas are always clean and tidy.

    Duties and Responsibilities

    To be present at the reception desk or in the lobby to be ready to assist guests, colleagues and visitors when requested.

    Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.Tag baggageAssists guests with luggage to the front desk.

    Escorts guests to room, placing luggage in room assigned by front desk.Inspects guest room for order and adequate supplies and informs guests of room amenitiesDelivers messages, packages to guests rooms and other offices.

    Provide items on loan to guest and collect the items back from guest before departure.Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable.

    Ensure the efficient delivery and collection of group luggage.Ensure that the guest has verified that all luggage has been accounted for.

    Assist guest with Long term luggage storage requests / Left luggage requests.Update and file errand cards.Update the Luggage movement register.

    Transport departing guests luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.

    Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.Assist the receptionist with his / her duties during busy periods and breaks.

    Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries.To provide an efficient luggage storage, delivery and collection service.

    Perform any other works as and when assigned by the management.

    Requirements

    Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service.Be a good team player and Flexibility to work a variety of early and late shifts.

    Able to stand for long hours.

    Education :

    High school or equivalent education. Computer Basics and knowledge of Property Management software.

    Experience :

    3 years’ experience working in a hotel.

    Job Brief

    We are looking for an experienced Pastry Chef to prepare a variety of desserts, pastries or other sweet goods. Your skill in baking high quality treats should be matched by your creativity to develop new amazing tastes and recipes.

    The ideal candidate will be well-versed in culinary arts with a passion for sweet and delicious creations. They must adhere to health and safety standards to provide clients with the best possible serving.

    The goal is to enhance customer satisfaction so that we can maintain and expand our clientele.

    Responsibilities

    Prepare a wide variety of goods such as cakes, cookies, pies, bread etc. following traditional and modern recipesCreate new and exciting desserts to renew our menus and engage the interest of customersDecorate pastries using different icings, toppings etc.

    to ensure the presentation will be beautiful and excitingMonitor stocks for baking ingredients such as flour, sugar etc.

    and make appropriate orders within budgetCheck quality of material and condition of equipment and devices used for cookingGuide and motivate pastry assistants and bakers to work more efficientlyIdentify staffing needs and help recruit and train personnelMaintain a lean and orderly cooking station and adhere to health and safety standards

    Education :

    High School graduate or equivalentMust speak, read, write, and understand the primary language used in the workplaceMust be able to speak and understand the primary language used by the guests who visits the hotel.

    Experience :

    Minimum of 6 years hotel-related experience desired

    Requirements

    Proven experience as Pastry Chef, baker or relevant roleGreat attention to detail and creativityOrganizing and leadership skillsWillingness to replenish professional knowledgeIn depth knowledge of sanitation principles, food preparation and baking techniques and nutritionWorking knowledge of baking with ingredient limitations (pastries that are gluten free, sugarless etc.

    Certificate in culinary arts, pastry-making, baking or relevant field

    Job Description

    We are looking for a professional Housekeeper able of attending to our facilities with integrity and attention to detail.

    The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation.

    Responsibilities

    Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishingEnsure all rooms are cared for and inspected according to standardsProtect equipment and make sure there are no inadequaciesNotify superiors on any damages, deficits and disturbancesDeal with reasonable complaints / requests with professionalism and patienceCheck stocking levels of all consumables and replace when appropriateAdhere strictly to rules regarding health and safety and be aware of any company-related practices.

    Requirements

    Education : High school graduate or equivalent. Must speak, read. Write, and understand the primary language used in the workplace.

    Must be able to speak and understand the primary language used by the guests who visits the hotel.Experience : minimum of 3 years hotel-

    related experience desired.

    Other Requirements :

    Proven experience as a cleaner or housekeeperAbility to work with little supervision and maintain a high level of performanceCustomer-

    oriented and friendlyPrioritization and time management skillsWorking quickly without compromising qualityKnowledge of English languageHigh School degree.

    Job Description

    Chefs and head cooks typically do the following :

    Check freshness of food and ingredientsSupervise and coordinate activities of cooks and other food preparation workersDevelop recipes and determine how to present the foodPlan menus and ensure uniform serving sizes and quality of mealsInspect supplies, equipment, and work areas for cleanliness and functionalityHire, train, and supervise cooks and other food preparation workersOrder and maintain inventory of food and suppliesMonitor sanitation practices and follow kitchen safety standards

    Education :

    High school graduate or equivalent.Must speak, read, Write, and understand the primary language used in the workplace.Must be able to speak and understand the primary language used by the guests who visits the hotel.

    Experience :

    Minimum of 6 years hotel-related experience desired

    Responsibilities

    Sort all linens and treat stainsLoad all laundry into washer and add specified cleaning agentsTake wet, clean items and dry as directedSort and fold or hang clean dried itemsMaintain inventory of all cleaning supplies and communicate needs to general managerMaintaining all laundry equipment and inform facilities manager as to any maintenance needsPerform additional laundry services when necessary

    Education :

    High school graduate or equivalent.Must speak, read, Write, and understand the primary language used in the workplace.Must be able to speak and understand the primary language used by the guests who visits the hotel.

    Experience :

    Minimum of 3 years hotel-related experience desired.

    Duties and Responsibilities

    Maintain receipts, records, and withdrawals of the stockroomReceive, unload, and shelve suppliesPerform other stock-related duties, including returning, packing, pricing, and labeling suppliesInspect deliveries for damage or discrepancies and report those to accounting for reimbursements and record keepingRotate stock and coordinate the disposal of surplusesEnsure adequate record keeping and manage all documentation to confirm proper stock levels and maintain inventory controlCoordinate the handling of freight, the movement of equipment, and necessary minor repair

    Method of Application

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