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MainOne's success is built on having talented and highly proficient people within their respective fields as the driving force behind our business
A job in MainOne is different from any other you have had. With joining MainOne you'll be challenged, inspired and proud as you become a part of something big.
Department : Sales & Marketing
Reporting Line : Head, Marketing
The Product Specialist will be responsible for providing the sales team with the necessary product expertise to enable them sell the product.
This involves printed and electronic promotional material, FAQs, presentations, product training, and relevant papers. He / She will be responsible for reviewing product data to ensure the Sales Team is kept up to date on new developments regarding the companies or competitors’ products.
Recommend value added services to drive customer retention.Ensure the maintenance of updated records in the Customer Database.
Identify and qualify opportunities for new business, products and services.Provide marketing support and / or assistance to other team members on product solutionsDefine and direct marketing programs for demand creation, lead generation and interface for lead tracking and management.
Direct market research and intelligence gathering efforts to assess customer response to / requirements for new products.
Either conduct this research with Main One’s resources or manage an agency.Act as point of first reference for all product related enquiries and work collaboratively with colleagues in Sales, Marketing Communications and Technical Solutions to address any issues that may arise.
Assist with the development of Go-To-Market plans and provide content for advertising, promotion and sales aids in accordance with the annual marketing plan.
Qualifications, Skills & Competencies
5-10 years relevant experience with about 3-5years in Products Development / Marketing or Business Development.
Negotiating SkillsAnalytical ThinkingResearch & writing skillsProficiency in MS OfficeEntrepreneurial InclinedRelationship ManagementProject Management SkillsExcellent Communication SkillsResearch oriented and innovativeTechnical & Professional proficiencyCommendable Telecom Industry knowledgeTechnical background + Business Management skillsKnowledge of Business / Products Development and or Marketing
Demand on the Job :
Department : Technical
Reporting Line : Cloud Operations Manager
The Cloud support analyst will be responsible for providing Second level support to MainOne cloud customers in line with Customer SLA requirement and ensuring day to day operations & maintenance of the MainOne’ s cloud infrastructure.
The specific responsibilities shall include to :
Provide timely L2 issue resolutions and support to cloud customers.Ensure day to day operations and maintenance of the cloud infrastructure.
Identify, recommend and implement potential improvements to service efficiency.Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
Bachelor's Degree in Computer Sciences, Information Management or related engineering field is preferredMinimum of 4 years’ experience in virtualization & cloud technologies.
Skills & Competencies :
Strong documentation skills.Excellent customer engagement skillsStrong Cloud experience (AWS or Azure)Excellent oral and written communication skills.
Networking experience will be an added advantage.4 years’ experience with Microsoft Systems Center 20124 years’ experience on Windows / Linux.
Operating SystemsPowerShell scripting experience will be an added advantage.Strong hands on experience on Hyper-V, VMware, Windows Server 2012 and Active directory.
Certifications in Linux, Hyper-V, Windows Server, Microsoft System Centre, VMware, Storage, and other Cloud Technologies is required
Demand on the Job :
Prioritizing skillsTroubleshooting skillsProblem solving skillsAbility to take ownershipAbility to work under pressure
Method of Application
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