Junior Control Room Operator
Lagos, Lagos, Nigeria
6d ago

PurposeTo attend promptly to all calls and clients’ cases and to assist with technical & recovery jobs, in accordance with Cartrack policies and procedures.

To ensure prompt, efficient and effective support to clients’ inquiries.MUST BE PREPARED TO WORK SHIFTSKey Responsibilities :

  • Monitor and respond to incoming events from tracking units by immediately contacting clients to confirm or verify that all is in order with the vehicles.
  • Provide support when required for none streaming issues to clients that call directly to Cartrack.
  • Attend to inbound calls from clients testing units or requesting positions on vehicles.
  • Escalate complex matters to systems support and IT- Support staff.
  • Coordinate all control room recoveries.
  • Provide weekly reports to Management.
  • Identify anomalies or faults from incoming cases.
  • Assist the Technical team during installations.
  • Attend to all activities during the shiftExperience Required
  • 2 years in Call Centre environment (inbound and outbound)
  • Experience in an emergency call centre environment an advantage
  • Experience dealing with clientsQualifications Required
  • Diploma in Information Technology Competencies
  • Excellent Communication Skills
  • Customer Services Orientated
  • Problem Solving Skills
  • Attention to Detail
  • Excellent command of English
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