Finance Associate, Lagos
Greenlight Planet
1d ago

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind : the 1.

3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.

Greenlight’s Sun King™ products provide modern light and energy to 44 million people in more than 65 countries and have sold over 13 million products worldwide.

From the company’s wide range of trusted Sun King™ solar lamps and home energy systems, to its innovative distribution partnerships, to its EasyBuy™ pay-as-you-go consumer financing model, Greenlight Planet continuously strives to meet the evolving needs of the off-grid market.

Greenlight stays in touch with underserved consumers’ needs in part by operating its own direct-to-consumer sales network, including thousands of trusted sales agents (called as Sun King Energy Officers ) in local communities across local communities.

For Sun King Energy Officers, this is not only a good source of income and employment but also, they become an important member of their community, bringing light and catering to local energy needs within their communities.

Today, with over 1500 full-time employees in 8 countries, we remain continuously impressed at how each new team member contributes unique and innovative solutions to the global off-grid challenge, from new product designs to innovative sales and distribution strategies, to setting up

better collection mechanisms, to better training strategies, to more efficient logistical and after-sales service systems.

We listen closely to each other to improve our products, our service, and ultimately, the lives of underserved consumers.

Position : Business Systems Associate

Work location : Any existing market in Africa

Reporting Manager : Business Systems Administrator

The Business Systems Associate will aid in developing, testing, documenting and troubleshooting of various business systems and tools under Greenlight Planet's Easy Buy Program.

Other duties may include interacting with vendors, preparation of technical end-user documents and facilitating basic user training on various tools and automations.

Essential Responsibilities :

  • Provide timely technical support for users and work with them to solve existing problems.
  • Work with end-users to look for solutions to issues that may arise using the various tools available.
  • Day to day monitoring and maintenance of current systems and solutions.
  • Develop and provide training and technical documentation for users from various departments.
  • Work with vendors in the process of troubleshooting escalated incidents.
  • Qualifications / Requirements

  • Bachelor's Degree is required
  • Basic experience in managing various business system and tools.
  • Ideal candidates will demonstrate accomplishment through some of the following experiences :
  • At least 2 year of ICT experience with a proven track record of maintaining and troubleshooting different systems and tools.
  • Strong communication skills and ability to explain complex data flows in a simple manner.
  • Proven experience administering the following types of systems : a CRM, ERP, Call Center software, Ticketing and Automation software.
  • Knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage.
  • A good understanding of our key sectors of focus.
  • Desired Characteristics
  • Clear and straight to the point communication skills with fluency in both written and spoken English
  • Clear thinking / problem-solving ability
  • Ability to establish and maintain effective relationships with people from different departments.
  • Passion for learning.
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