Call Center Agent
Baobab Microfinance Bank
Lagos, Nigeria
2d ago
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  • Call Center Agent at Baobab Microfinance Bank

    July 19, 2021NGRJobsCustomer Service / Customer Care Jobs in Nigeria0

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  • Title : Call Center Agent Baobab Microfinance Bank Location : Lagos Type : Full-time

    Reporting Line : Call Centre Supervisor / Business Development / Marketing Unit

    Read more about the company and view other existing opportunities


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  • Respond to customer questions and complaints and troubleshoot problems with services or products.
  • Comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Preparing reports and analyzing data to assist management as they determine call center goals.
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  • University Degree
  • 2 3 years experience as a call center agent
  • Previous customer service experience / call centre agents are preferred especially in particular industry.
  • Requirements

  • Call center, customer service, 1 years supervisory experience
  • Proficiency with technology, especially computers, software applications, and phone systems.
  • Exceptional verbal and written communication skills.
  • Strong understanding of company products, policies, and services.
  • Excellent problem solving, leadership, and customer service skills.
  • Analytical, efficient, and thorough.
  • Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
  • Skills and Attributes :

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  • Verbal communication
  • Phone skills
  • Listening
  • Data entry skills
  • People skills
  • Informing
  • Customer focus
  • Customer service
  • Attention to detail
  • Professionalism
  • Multi-tasking.
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