Kuda Bank's job vacancy, Career and Recruitment
Job title : Fraud Analyst jobs in Lagos Job Location : Lagos Deadline : June 26, 2022
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As we work to consistently improve our service offering to our customers, we are searching for a highly cerebral Fraud Operations Analyst to join our Fraud Team and ensure that we not only manage fraud queries efficiently and effectively, but that we work to proactively prevent cases of fraud from occurring.
In this highly impactful role, you will primarily be responsible for pre-empting, identifying, mitigating, and preventing all forms of fraud across our business.
This will require you to take ownership of the management and investigation of electronic fraud within the organization.
To be successful, you will need to react swiftly to any semblance of fraud and ensure it is addressed within an expeditious timeframe and escalated appropriately to mitigate the loss of funds.
You will be responsible for providing customers with investigative findings on reported fraud.
Given the critical nature of this department, our fraud team may be required to work night and weekend shifts as we strive to provide our customers and industry stakeholders with resolution on any fraud cases in quickest time possible.
Roles & Responsibilities
Block / place restrictions on accounts upon receipt of a fraudulent complaint.
Monitoring of all electronic transactions across all channels
Review of out-of-pattern transactions
Investigation of all electronic channel complaints.
Resolution and Documentation of investigative findings
Handling indemnities and footage requests.
Rendition of all Fraud Team's regulatory returns
Investigation of Fraudulent chargebacks lodged against Kuda.
Investigation of overdraft Fraud
Manage escalations, effective and efficient remediation strategies
Treat customers' complaints of unauthorized transactions.
Provide input into the identification of trends, and lessons learned from investigations to support the continuous improvement of Kuda's product and control environment.
We are looking for someone with a Bachelor's Degree preferably from a recognized University.
Proficiency in the use of Microsoft office
Critical thinking and problem solving skills
A minimum of 1 year exp
Good report writing and communication skills
Customer service skills
Good analytical skills.
Why join Kuda?
Become a part of one of the trailblazers in the challenger banking arena by joining the exciting and ambitious team at Kuda Bank as we work to become the neobank for ïevery African on the planet'.
An exciting and flexible work environment
Smart and kind coworkers
Full pension contribution
Reliable health insurancetrongly encouraged to apply.ary
The opportunity to work at a YC backed Startup
A team that's invested in your growth
Accounting / Financial Services jobs in Nigeria *Accounting / Financial Services jobs in Lagos *Fraud Analyst in Lagos