Team Member, E-fraud Monitoring
United Bank for Africa
lagos, NG
6d ago
source : Mrjobsnaija

United Bank for Africa's job vacancy, Career and Recruitment

Job title : Team Member, E-fraud Monitoring jobs in Lagos Job Location : Lagos Deadline : May 22, 2022

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  • Job Objective (s)

  • Conduct a thorough review and analysis of all transactions that are flagged on the card fraud management platforms to ascertain their integrity and authenticity.
  • It also involves timely and proactive assessment of the effectiveness of the set rules and continuous dimensioning of the various fraud scenarios across all card schemes and performing root cause analysis.
  • Responsibilities

  • Ensure that team members conduct a continuous review of all flagged transactions on card fraud management tools.
  • Ensure that customers are contacted in a timely manner to confirm the authenticity of flagged transactions
  • Follow-up on an escalation of suspicious transactions but unreachable customers to account holding branches.
  • Confirm that compromised cards are promptly blocked.
  • Ensure immediate logging of fraud cases for investigation of fraud & investigation of customer complaint management (CCM)
  • Periodic review of rules to cater for the dynamism of fraud patterns
  • Daily reporting of all cases treated in the approved format
  • Periodic gap analysis and correlation of all card fraud incidences
  • Proper documentation of events and issues
  • Periodic reporting of team activities and achievement to the management (board risk, IT steering committee and department)
  • Follow-up with the supporting vendors to ensure optimum availability and integrity of the various card fraud monitoring tools
  • Follow-up on reported security incident to resolution.
  • Qualifications

  • Minimum of a First Degree or its equivalent
  • CISA or related certifications are an added advantage
  • 3 - 5 years minimum related experience.
  • Candidate's Profile :

  • We are looking for a candidate with in-depth knowledge in IT Governance Practice, IT security fundamentals and practice to monitor and flag fraudulent card transactions.
  • Our ideal candidate must have a minimum of 3 years of related experience.
  • Knowledge & Skills Required :

  • Ability to develop IT security policies
  • Ability to conduct event correlation and gap analysis
  • Ability to use IT audit tools
  • General analytical skills
  • In-depth knowledge of IT controls and e-business security principles and practice
  • Good customer relationship
  • Leadership skills
  • Intuitive and lateral thought
  • Close attention to detail
  • Communication skills
  • Interpersonal skill
  • MS Office- Word, Excel, & PowerPoint.
  • What We Expect From You :

  • A high degree of professional ethics, integrity and responsibility.
  • Highly organised, proactive, ability to work independently and take ownership of tasks assigned.
  • Team player with the ability to work under pressure and ability to work with a wide variety of people and maintain an excellent business relationship.
  • High sense of confidentiality and discreteness.
  • What You Should Expect From Us :

  • Our corporate culture is defined by our core values. We do not just train our people to be the best in the job, we also offer encouragement, recognition, and rewards.
  • Whatever level you are at in your career, we offer plenty of opportunities and support to build a rewarding career at UBA.
  • Here in UBA, our employees are our greatest assets and so we built a recognition and reward system that boosts productivity and enhances staff retention, instituting a culture of meritocracy.
  • Accounting / Financial Services jobs in Nigeria *Accounting / Financial Services jobs in Lagos *Team Member, E-fraud Monitoring in Lagos
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