Locations : Ogbomosho - Oyo
Department : Customer Finance
Reporting to : Head of Customer Finance
Job Purpose / Mission
Engie Energy Access is looking for dynamic, highly motivated and disciplined Senior Customer Finance Analysts with a passion for entrepreneurship, renewable energy and financial inclusion
This position is a key role within the Customer Finance Department of a fast-paced start up at the front lines of renewable energy and mobile payment technology
This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be deactivate non-paying customers while giving good customer experience.
Responsibilities, Deliverables and Activities
Key Responsibilities :
Customer engagement - Bounce backs & Repossessions for defined customers
Customer engagement - Customer surveys based on different parameters.
Deliverables and Activities :
Mobile Money Development - Build Mobile Money Network in defined locations
Mobile Money Development - Develop and implement migration plan of new and existing customers to Mobile Money payment channels
Continuous improvement of Customer Finance field processes
Overall Responsibility for Credit performance in assigned locations.
Required Skills & Experience
Degree or diploma in a relevant field
Knowledge of the service area geographies
Skilled in both verbal and written communications
Skilled in customer relations, negotiations and problem solving
Ability to establish and maintain effective working relationships with internal and external customers
Demonstrated high levels of maturity
Team player who is able to work independently
Demonstrated honesty and integrity
Fluency in English and local language(s) in assigned region.
Highly Desired Skills :
Experience with excel and Powerpoint added advantage
Community work experience.