Credit Officer
ENGIE Energy Access
3d ago
source : BetaJob

Job Details

Locations : Ogbomosho - Oyo

Department : Customer Finance

Reporting to : Head of Customer Finance

Job Purpose / Mission

Engie Energy Access is looking for dynamic, highly motivated and disciplined Senior Customer Finance Analysts with a passion for entrepreneurship, renewable energy and financial inclusion

This position is a key role within the Customer Finance Department of a fast-paced start up at the front lines of renewable energy and mobile payment technology

This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be deactivate non-paying customers while giving good customer experience.

Responsibilities, Deliverables and Activities

Key Responsibilities :

Customer engagement - Bounce backs & Repossessions for defined customers

Customer engagement - Customer surveys based on different parameters.

Deliverables and Activities :

Mobile Money Development - Build Mobile Money Network in defined locations

Mobile Money Development - Develop and implement migration plan of new and existing customers to Mobile Money payment channels

Continuous improvement of Customer Finance field processes

Overall Responsibility for Credit performance in assigned locations.

Required Skills & Experience

Degree or diploma in a relevant field

Knowledge of the service area geographies

Skilled in both verbal and written communications

Skilled in customer relations, negotiations and problem solving

Ability to establish and maintain effective working relationships with internal and external customers

Demonstrated high levels of maturity

Team player who is able to work independently

Demonstrated honesty and integrity

Fluency in English and local language(s) in assigned region.

Highly Desired Skills :

Experience with excel and Powerpoint added advantage

Community work experience.

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