Guest Relations Manager
Cobbler Care Limited
Lagos, Nigeria
6d ago
source : Fuzu

Job Summary

  • A seasoned guest relations Manager experienced at working with a diverse and high-profile clientele and building lasting relationships with customers to facilitate business goals.
  • He / She provides a high level first contact approach and supervises front office & Sales team members to ensure professional, seamless and efficient operations guaranteed to exceed guest expectation and produce excellent feedback.
  • Experience and Education

  • University Degree in Business Management or the Humanities.
  • Additional degree or certificate in hospitality will be an advantage.
  • Five years’ experience in a luxury hotel environment, two years at supervisory level
  • Good knowledge of Property Management System : Opera, Epitome, Delphi, Quickbooks etc
  • Knowledge of Microsoft office
  • Basic accounting skills.
  • Skills :

  • Enthusiastic with excellent communication and interpersonal skills
  • Positive can-do attitude
  • Commitment to delivering a high level of customer service
  • Must have strong organizational skills.
  • Strong leadership, management and decision-making skills
  • Excellent grooming standards
  • Great time management and organizational abilities
  • Ability to work under pressure and meet tight deadlines
  • Attention to detail
  • Ability to multitask effectively
  • Ability to work on your own and as part of a team
  • High level of IT proficiency.
  • Main Responsibilities

  • Develop, Build and train a strong, efficient and customer-centric front desk operations team
  • Support team members in handling guest requests and enquiries to ensure that a positive outcome is achieved
  • Demonstrate a high level of customer service at all times at the Welcome Center and Corporate Lodge reception desk
  • Advise team of any special events or VIP Guests on the property for events or for general accommodations
  • Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
  • Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
  • Maximize room occupancy and use up-selling techniques to promote services and facilities at Lakowe Lakes Golf and Country Estate.
  • Ensure Team Members have a current knowledge of all the products, and facilities at Lakowe Lakes Golf and Country Estate.
  • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
  • Maintain a good working relationship with Team Members in other departments (Banquets, Housekeeping, Spa, and Maintenance)
  • Supervise operations of all leisure activities (paddle boat, bird watching, etc.)
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