Merchant Operations Support Officer
Ikeja, Lagos, NG
2d ago

PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda and Tanzania and expanding to other markets in this year. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We’re looking for a mid-level Merchant Operations Support Officer who is passionate about our mission of driving financial inclusion in Africa.

You must be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within workplace and with clients, and maintain a good knowledge of job deliverables.

Our company environment is fun, energetic and personable. We recognize how integral each team member is to our growth and success, so we place great importance on finding the right match. Working with our supportive and inspiring team is truly a unique opportunity that provides motivated individual the potential for personal and financial growth.


Job Description

  • Assist with integration for new merchants, by working with them directly or via Affiliate Platforms / Networks.
  • Assist with setting up new merchant stores, integrate the product data and affiliate tracking on our internal systems.
  • Build trust and relationships with merchant partners by handling inquiries and requests for support in a timely and effective manner.
  • Complete menu updates and changes in a timely manner.
  • Drive service quality and enhance Merchant Experience.
  • Manage and handle service discrepancies effectively.


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