Retail Branch Head - Rivers
Nicole Sinclair
Portharcourt, Nigeria
5d ago
source : Fuzu

Description

  • This role takes ownership of the assigned retail branch within the organization to ensure exceptional customer service, a proactive sales environment, and profitable operation focuses on expanding existing relationships, developing new business within the local market, and increasing total market share.
  • Will also ensurethat company standards and procedures are followed and constantly maintained.
  • Competency / Skill / Requirements

  • Degree or Diploma in Business or related fields.
  • A minimum of 5 years of experience in the retail industry, and experience in the automotive and or tyre industry is an advantage.
  • 2 years of experience in holding management positions in the retail industry
  • Demonstrate leadership, team building, and management skills.
  • Proven sales and business development skills.
  • Demonstrated ability to develop and manage income and expenses within an area of accountability.
  • Demonstrated ability to train employees in customer service, sales, operations, and product knowledge.
  • Considerable knowledge within the retail industry.
  • Demonstrate analytical and problem-solving attributes.
  • Computer proficiency in MS Word and MS Excel.
  • Attention to detail.
  • Demonstrate customer service and customer satisfaction commitment.
  • Goal and target orientated.
  • Ability to make decisions independently.
  • Responsibilities

  • Take ownership of the sales and revenue targets for the assigned branch.
  • Take ownership of administrative, operational, and financial procedures and policies required for efficient day-to-day operations at the branch.
  • Enforce and drive company policies and procedures.
  • Responsible for coordinating the opening and closing procedures at the entrusted branch.
  • Develop and lead sales, marketing, and business development for the entrusted branch.
  • Penetrate local market, actively work towards building new business relationships and growing market share.
  • Responsible for maintaining and building existing business relationships.
  • Manage debtor's accounts at branch and collect outstanding amounts from corporate customers.
  • Ensure daily sales reporting is done accurately and communicated timeously.
  • Identify and communicate, stock and branch-specific requirements.
  • Responsible for conducting daily, weekly, and monthly stock takes and reports.
  • Ensure that all stock-on-hand reports is accurate and always kept current, bin cards vs pastel count vs physical count must match.
  • Resolve stock discrepancies when they arise within the specified time.
  • Communicate and resolve customer claims and complaints in an efficient and professional manner, escalation to top management is always required.
  • Communicate staff requirements and shortfalls.
  • Assist with daily staff and shift planning.
  • Maintain monthly attendance at respective branch
  • Act on unsatisfactory performance and behavior from direct subordinates and involve top management in all disciplinary actions and procedures.
  • Any other duty as required by the line manager in line with the post.
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