Manager, Commercial Services (MCS)
United Nigeria Airlines
Enugu, Nigeria
2d ago
source : Fuzu

Job Summary

  • The Ground Operation Officer is to ensure that Ground Operations activities are coordinated timely on both Domestic, Regional, and International flights on passenger, fueling, and all ground handling activities as well compiling and providing, statistics reports and information relating to ground operations.
  • Experience & Qualifications

  • B.Sc / BA, M.Sc / MA Marketing, Economics, Accounting or any Social Sciences or Engineering;
  • 5 years requisite experience in developing and managing commercial business of major airlines
  • 10 years post graduation work experience
  • Certification in IATA ticket reservation system, Videcom or Amadeus will be an advantage.
  • Job Attribute Required Skills :

  • Strong leadership and organizational skills
  • Bilingual skills (working knowledge of French or Portugues) will be an advantage
  • Good interpersonal skills
  • Excellent knowledge of of Microsoft Office Suite
  • Ability and readiness to work under pressure and at odd hours
  • Integrity and reliability at all times
  • Ready and able to train and mentor young professionals.
  • Strong network in the corporate world.
  • Job Duties

  • Ground Operations Department at UNA ensures that passengers, luggage, cargo, mail, etc. are safely onboard the aircraft prior to departure and that passengers safely disembark from the aircraft and collect their baggage intact.
  • It also ensures that the aircraft is adequately and timely received and remedied for every flight and that there are excellent facilities for fueling the aircraft and for handling passengers, baggage and cargo at various stations and destinations of the airline.
  • It works with and supervises third-party ground handling companies that provide fueling, cleaning, ground equipment, janitorial services, baggage handling and catering.
  • Business Development :

  • Prepare commercial contracts and negotiating commercial terms for business development
  • Track and monitor commercial performances of various routes with a view to increasing revenue and earnings across the business
  • Demonstrate leadership and provide active coaching and support to the commercial team
  • Lead sales and marketing strategies
  • Establish and manage innovative projects from idea generation to innovation execution
  • Effectively research and analyze all areas of commercial portfolios to reflect business needs and identify new areas for growth
  • Identify and develop new routes based on industry data
  • Central Reservation System :

  • Help develop, lead, and deploy a central reservation system
  • Creation and publication of flights, routes and connecting airport
  • Plan unit of sales traffic and expectations
  • Monitor load factor and revenue flown per day of the week
  • Identify special event, religious festivals, sports events, holiday periods etc. and enter them in the holiday and special event calendar (HSE)
  • Management and control of reservation inventory in a way that increases company profitability given the flight schedule and fare structure available
  • Ensuring system data match with the published schedule
  • Ensuring system integrity.
  • Pricing and Inventory Control :

  • Lead price setting and reviews
  • Ensure timely wash-up of all flights to maximize sales
  • Monitor competitor s availability and adjust allocations according to the marketing strategy
  • Updating of fares and taxes
  • Management and control of reservation inventory to increase business profitability
  • Setting overbooking profile
  • Setting group quote pricing structure
  • Charter negotiations.
  • Planning and Managing Commercial Department :

  • Develop, document, and implement business plans, processes, and procedures
  • Structure the commercial department into various units
  • Oversee business extensions in terms of corporate clients & Travel Agencies
  • Coordinate sales processes and systems training for new recruits and refresher training for existing personnel
  • Monitor and manage Customer Service and customer satisfaction process flow
  • Ensure seamless relationship between out-stations and Commercial team to enhance business development
  • Liaise with HR department for staffing needs
  • Align with Accounts department for checks and balances
  • Advising company on promotional offers and strategies.
  • People Management :

  • Develop a high-performance service culture within the business
  • Develop KPIs with team members and monitor individual performance
  • Conduct performance appraisal
  • Manage the allocation of appropriate resources and commitment of staff to the achievement of business targets.
  • Report this job

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form