The Ground Operation Officer is to ensure that Ground Operations activities are coordinated timely on both Domestic, Regional, and International flights on passenger, fueling, and all ground handling activities as well compiling and providing, statistics reports and information relating to ground operations.
Experience & Qualifications
B.Sc / BA, M.Sc / MA Marketing, Economics, Accounting or any Social Sciences or Engineering;
5 years requisite experience in developing and managing commercial business of major airlines
10 years post graduation work experience
Certification in IATA ticket reservation system, Videcom or Amadeus will be an advantage.
Job Attribute Required Skills :
Strong leadership and organizational skills
Bilingual skills (working knowledge of French or Portugues) will be an advantage
Good interpersonal skills
Excellent knowledge of of Microsoft Office Suite
Ability and readiness to work under pressure and at odd hours
Integrity and reliability at all times
Ready and able to train and mentor young professionals.
Strong network in the corporate world.
Ground Operations Department at UNA ensures that passengers, luggage, cargo, mail, etc. are safely onboard the aircraft prior to departure and that passengers safely disembark from the aircraft and collect their baggage intact.
It also ensures that the aircraft is adequately and timely received and remedied for every flight and that there are excellent facilities for fueling the aircraft and for handling passengers, baggage and cargo at various stations and destinations of the airline.
It works with and supervises third-party ground handling companies that provide fueling, cleaning, ground equipment, janitorial services, baggage handling and catering.
Business Development :
Prepare commercial contracts and negotiating commercial terms for business development
Track and monitor commercial performances of various routes with a view to increasing revenue and earnings across the business
Demonstrate leadership and provide active coaching and support to the commercial team
Lead sales and marketing strategies
Establish and manage innovative projects from idea generation to innovation execution
Effectively research and analyze all areas of commercial portfolios to reflect business needs and identify new areas for growth
Identify and develop new routes based on industry data
Central Reservation System :
Help develop, lead, and deploy a central reservation system
Creation and publication of flights, routes and connecting airport
Plan unit of sales traffic and expectations
Monitor load factor and revenue flown per day of the week
Identify special event, religious festivals, sports events, holiday periods etc. and enter them in the holiday and special event calendar (HSE)
Management and control of reservation inventory in a way that increases company profitability given the flight schedule and fare structure available
Ensuring system data match with the published schedule
Ensuring system integrity.
Pricing and Inventory Control :
Lead price setting and reviews
Ensure timely wash-up of all flights to maximize sales
Monitor competitor s availability and adjust allocations according to the marketing strategy
Updating of fares and taxes
Management and control of reservation inventory to increase business profitability
Setting overbooking profile
Setting group quote pricing structure
Planning and Managing Commercial Department :
Develop, document, and implement business plans, processes, and procedures
Structure the commercial department into various units
Oversee business extensions in terms of corporate clients & Travel Agencies
Coordinate sales processes and systems training for new recruits and refresher training for existing personnel
Monitor and manage Customer Service and customer satisfaction process flow
Ensure seamless relationship between out-stations and Commercial team to enhance business development
Liaise with HR department for staffing needs
Align with Accounts department for checks and balances
Advising company on promotional offers and strategies.
People Management :
Develop a high-performance service culture within the business
Develop KPIs with team members and monitor individual performance
Conduct performance appraisal
Manage the allocation of appropriate resources and commitment of staff to the achievement of business targets.