Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods / tools
Meet personal / customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
At Maximus Global Consult., our vision is to be able to efficiently and effectively distribute goods and services to customers in other to meet customer needs.
Our mission is to deepen the connections with our customers who matter most with unique, personalized products and services.
Our brands share a common vision of making the customers happy.Together, we are maximus Global Consult.