MainOne Cable Recruitment IT Service Desk Officer
February 20, 2021NGRJobsCustomer Service / Customer Care Jobs in Nigeria0
Title : IT Service Desk Officer Department : Corporate Services & Development Location : Lagos MainOne Cable Type : Permanent
Minimum years of Experience : 2
The IT Service Desk Officer will provide high quality systems support for the various departments in MainOne and will be responsible for managing and resolving all IT related issues / queries and will also play an active role in IT implementation activities.
Also apply for :
Other responsibilities shall include but not limited to the following :
Train users on computer hardware / software and other electronic office equipment.First level selection and design of the hardware and, network and software necessary to operate and improve Main One’s information management system.
Manage the company’s administrative network i.e. network accounts, email accounts website access account, remote access account.
Monitor operational performance and troubleshoot system problems. Isolate the cause of system failures.Research, evaluate and purchase new hardware and software to meet the company’s requirements computers, and other electronic office equipment.
Design, install, support and integrate centralized and distributed network hardware, operating systems and applications.Responsible for maintaining an inventory of internal licenses, overseeing updates and tracking compliance.
Responsible for logging all IT problems and resolutions, and liaising with the external support company.Providing input into the IT strategy and annual IT budget.
research products and enhancements and their applicability to Main One’s needs.Inducting new employees on IT systemAside the primary helpdesk functions, you will interface with the Technical and Application units regarding testing and understanding of new applications before deployment to usersMonitor and ensure client systems are updated with current Anti-Virus definition while also following up with systems without current definition.
Weekly and monthly report will be generated.Monitor server event before they become incidents. Monitor unauthorized / unlicensed installation of application using spiceworks.
Weekly and monthly report will be generated.
Qualifications, Skills & Competencies
Skills & Competencies :
Demands of the