Drive the formulation of the Project’s IT / IM strategy and its execution in close collaboration with stakeholders.
Ensure an ITIL (Information Technology Infrastructure Library) compliant controls framework is operational and adhered to in line with international best practice.
Ensure the operation of robust, high availability IT / IM services, visible to both internal and external stakeholders.
Identify and manage strategic supplier / customer relationships through Service Level Agreements (SLAs) to augment internal and strategic capabilities.
Develop processes to ensure that SLAs are met.
Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective action
Manage and deliver the IT / IM projects in line with global best practices (e.g., ERP implementation / deployment).
Generate a comprehensive resource plan for the AKK IT / IM project to identify appropriate resources (internal and external) that will be essential to achieve delivery objectives.
Drive the secondment of these resources to ensure timely and quality delivery.
Monitor project / programme timelines, milestones, budget and resource usage to ensure delivery to plan and budget. Pro-actively manage deviations.
Produce monthly executive management IT / IM services report detailing service delivery against benchmark, budgets, quality, and deviations from plan and risks for management attention.
Ensure that all disaster recovery related applications services and associated dependent infrastructure are up to date and will support the business if required.
Ensure that these are tested regularly in line with the plan.
Accomplish IT / IM team results by communicating job expectations, appraising job results, coaching and counselling employees
Continually manage, train and coach other team members to become self-sufficient in all relevant technical and non-technical areas (e.
g. ERP maintenance / support, desktop support, infrastructure maintenance)
Minimum of B.Sc Degree in Computer Science, Engineering discipline, Mathematics or Physics will be an advantage.
ITIL, PMP, Prince 2, CBAP or other IT or project management qualifications
Minimum of 7 years IT / IM programme delivery experience.
Experience on at least four core technical disciplines (structured development and Quality Assurance (QA) methodologies, networking, Operating Systems (OS), etc.,)
Inter personal skills.