Stresert Services Limited is Recruiting For Software Tester/HelpDesk
Stresert Services Limited
Lagos, NG
2d ago
source : Mrjobsnaija

Testing and QA)

  • Reviewing software requirements and preparing test scenarios
  • Execute test cases (manual or automated) and analyze results
  • Evaluate product code according to specifications
  • Executing tests on software usability
  • Analyzing test results on database impacts, errors or bugs, and usability
  • Preparing reports on all aspects related to the software testing carried out and reporting to the design team
  • Interacting with clients to understand product requirements
  • Participating in design reviews and providing input on requirements, product design, and potential problems
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle
  • Helpdesk)

  • Serve as the first point of contact for customers seeking technical assistance
  • Quickly and accurately document caller’s contact information, site, key data, and nature of problem in the ticketing system
  • Perform remote troubleshooting through diagnostic techniques and pertinent questioning
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Requirements

  • A Bachelor’s degree in Computer Science or related field
  • Up-to-date knowledge of software test design and testing methodologies
  • Experience in IT Helpdesk / Customer Service
  • Working knowledge of test techniques and compatibility with various software programs
  • Background in software testing, debug and research / investigation of software issues
  • Ability to read software requirements and create written test plans
  • Working knowledge of programming, especially framework
  • Good understanding of Android testing
  • Excellent communication and critical thinking skills
  • Good organizational skills and detail-oriented mind-set
  • Salary

    Over N240,000 monthly GROSS in addition to annual bonus of over N750,000, premium medical care and other statutory benefits

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