Quality Assurance Specialist
Traction Apps
lagos, NG
5d ago
source : Mrjobsnaija

Traction Apps's job vacancy, Career and Recruitment

Job title : Quality Assurance Specialist jobs in Lagos Job Location : Lagos Deadline : May 18, 2022

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  • Job Description

  • We are on the lookout for a Quality Assurance Specialist who will be responsible for ensuring the ticketing, call center and issues resolution processes observe the company's quality standards in implementing.
  • Responsibilities

  • Create a systematic, process-driven approach to customer outreach and relationship management
  • Identify and source opportunities through inbound lead follow-up and outbound engagement
  • Deliver a great experience to our customers while engaging - you will represent our brand and be our customers' liaison internally
  • Coordinate with the product, other commercial and operations teams to optimally deliver to customers
  • Interpret, build upon, and comply with company quality assurance standards
  • Carefully maintain and monitor complaint, call center and ticketing processing through records and tracking systems, including root cause and corrective actions
  • Document quality assurance activities with internal reporting and audits
  • Develop new standards for customer issues management, with improvements as needed, and create testing protocols for implementation across all teams
  • Pursue continuing education on new solutions, technology, and skills to ensure company-wide compliance
  • Analyze and investigate Traction product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
  • Develop or update company complaint and inspection procedures to ensure capture and investigation, as well as proper documentation of complaints
  • Monitor, maintain and analyze problem logs to identify and report recurring issues to management and product development teams
  • Requirements

  • B.Sc in relevant field
  • 2+ years experience in issue resolution or call center experience
  • Ability to multitask efficiently and handle competing priorities at once
  • Strong written and verbal communications skills, presentation and facilitation skills
  • Proficient in : Microsoft Office Suite including Excel, PowerPoint, Project, and Word
  • Strong decision making and problem solving skills.
  • ICT Jobs in Nigeria jobs in Nigeria *ICT Jobs in Nigeria jobs in Lagos *Quality Assurance Specialist in Lagos
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