Life Benefits and Claims Officers
AIICO Insurance
Port-Harcourt, Nigeria
1d ago

Retail Life Benefits and Claims unit is seeking to recruit a vibrant, self-motivated, and talented staff to take up responsibility for the running of the Port-Harcourt unit.

He / She will be responsible for the supervision of all claims processed and paid in the region. The person is expected to be innovative, responsible and should be ready to take up additional responsibility when necessary and with little supervision for the following job functions

Key Functions

  • Prepare maturity notices
  • Compute maturities due to policyholders and send out maturity notice to the Agencies or the policyholders.
  • Receive and review benefits / claims documents : Verify submitted document, process complete documentation for payment and communicate policyholders / beneficiaries for incomplete documentation.
  • Investigate death / disability claims : Field investigation verifying information in claim documents.
  • Compute benefits / claims payable : Calculate surrender, loan and partial withdrawal value.
  • Process benefits / claims : Process payments for voucher and send same to Finance.
  • Communicate payment evidence to Agencies : Follow up with Finance for completion of payment and communicate evidence to Agencies.
  • Prepare and present weekly / monthly reports : Collate transactions and present weekly report.
  • Register CTR report : Capture transactions from 5,000,000.00 and above for regulatory compliance.
  • Generate and share maturity listings among the team : Prepare monthly maturity listings for computation of maturity notices.
  • Review of monthly reports with actuary team : Review actuarial data of unpaid maturities for proper reserving.
  • Create, review and update process calculators : Develop Microsoft Excel Calculators for efficient computing.
  • Collation of higher approval requests : Review transactions between 5,000,001.00 to 10,000,000.00
  • Carry out other duties as assigned.
  • Responsibilities

  • Processing of genuine claims in line with the departmental procedural manual
  • Generating and processing maturity benefits due to customers at the end of their policy tenure
  • Leading and coordinating members of the Port Harcourt unit while liaising with team members from other locations.
  • Managing and resolving complaints arising from paid and unpaid claims.
  • Liaise with the customer service and finance team to ensure accurate reconciliation of customer’s policy account
  • Training of new intakes on the job when need arises
  • Investigation of death claims that occur within the region and advising the business on how to handle such to avoid payment of fraudulent claims.
  • Preparation of relevant reports when requested by the management.
  • Managing team members and also ensuring continuous on the job and off the job training.
  • Generate and share maturity listings among the team : Prepare monthly maturity listings for computation of maturity notices.
  • Review of monthly reports with actuary team : Review actuarial data of unpaid maturities for proper reserving.
  • Collation and Review transactions for higher approval.
  • Any other additional tasks that may be assigned as required by the business.
  • Skills / Competence Requirements (Job Specific)

  • Ability to process customer’s benefit within the business TAT
  • Ability to manage difficult customers and account officer while ensure service delivery and customer satisfaction
  • Ability to work effectively with team members to achieve the mission and vision of the unit.
  • Readiness to learn new things and make impactful innovations
  • Problem solving skill
  • Customer centric individual
  • Great thinker, Team player, innovative, proactive, and enthusiastic
  • Good Interpersonal relationship and ability to lead a team
  • Microsoft office proficiency (Intermediate)
  • Capable of effective and fluent communication
  • Qualifications

  • HND / B.Sc. in Insurance or related Social Sciences field with a minimum of upper credit and second-class upper honours respectively.
  • M.Sc. or MBA would be an added advantage,
  • Professional Certification (ACIIN or ACII) would also be an added advantage
  • Minimum of 2 years Life claims handling experience
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