VIE - IT Desktop and Infrastructure Support Engineer H/F
Credit Agricole Consumer Finance
Hong
4h ago

General Description

Reporting to the North Asia IT Manager and as a member of the Asia ex-Japan IT team, the incumbent will be responsible of the support of Desktop, laptops, videoconference and telephony environment for Amundi Hong-

Kong locally and remotely to all Amundi Asia ex-Japan entities.

The role will be focused on resolving incidents and user requests, along with pro-active participation in the day-to-day support activities such as asset, knowledge and problem management.

The incumbent will be the main point of contact for Desktop engineering and will be engaged in new technology projects and rollouts.

The opportunity to be progressively involved in server architecture day to day operation will be given to the incumbent after a certain period.

Responsibilities

The key area of responsibilities will include :

  • Provide first level support (managing and resolving end-user requests related to personal computers and office applications ) for computer and mobile device issues;
  • escalate complex problems to the appropriate 2nd level support team

    Work with 2nd level support team to resolve business applications issues. Configure, deploy and support IT hardware, including desktops, laptops, mobile devices, peripherals, and network equipment (IP Phones, etc.) in a LAN environments.

    Install, organize, and troubleshoot software packages, including operating systems, desktop software, and custom applications

    Schedule and monitor security patches deployment

    Coordinate with equipment vendors and 3rd party suppliers to resolve technical issues

    Organize workstations and IP Phones move

    Maintain accurate inventories of software and hardware assets

    Use a ticketing system to track and maintain high level of service and support

    Provide on call support if required

    Decommissioning / disposal of IT equipment, when necessary

    Dealing with suppliers and external providers (purchasing of new IT equipment, new equipment test, etc.)

    Coordinate upgrades and new deployment projects with AMUNDI HQ Desktop team

    Technical procedures update and review

    Involvement in continual improvement initiatives and project work is also expected.

    Bac + 5 / M2 et plus

    Formation / Spécialisation

    IT, finance

    Niveau d'expérience minimum

    Expérience

    2 to 3 years of experience providing desktop support in a Windows based environment

    Compétences recherchées

  • Must be customer focused
  • Must be a team player with a proven desire and ability to quickly pickup new processes and technologies
  • Must be able to prioritize and manage own time effectively and able to work unsupervised
  • Strong analytical and technical skills
  • Outils informatiques

  • Demonstrated experience in configuring, installing and troubleshooting Windows 7 / Windows 10, Microsoft Office 2010-2016 environment
  • Experience in PC management & support and good knowledge of IT hardware (Laptops, Desktops etc.)
  • Hands-on experience in troubleshooting email issues and a solid understanding of Office applications and Windows desktop architecture
  • Good knowledge of networking protocols and security practices
  • Ability to configure end-user smartphones
  • Familiarity with windows server architecture and VMware concept
  • Familiarity with a ToIP telephony environment
  • Familiarity with network print solutions and multifunction devices
  • Langues

  • Fluent in English. French and Mandarin would be ideal
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