Client Services Officer
Pensions Alliance Limited
Lagos, Nigeria
3d ago
source : Fuzu

Requirements

  • Should possess a minimum educational qualification of a 2 : 2 Bachelor's Degree or its equivalent in related fields.
  • Minimum of two (2) years client / customer services experience from a Pension Fund Administrator.
  • Strong persuasion and negotiation skills.
  • Excellent relationship management skills.
  • Strong stakeholder management skills.
  • Strong oral and verbal communication skills.
  • Good verbal and written communication skills.
  • Job Responsibilities

  • Driving resolution and feedback process.
  • Processing of error free customer applications.
  • Analysis and trending of customers complaints and requests.
  • Building on existing relationships with customers via CRM sessions.
  • Printing and dispatching of welcome letters to customers.
  • Ensuring constant and accurate update of customer data at every visit.
  • Preparation of monthly activity report of the unit.
  • Initiating and implementing new ideas and planning.
  • Liaising with key departments to achieve business goals.
  • Office logistics administration.
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