Dynamics CRM Technical Support Engineer - Stage 2
Tek Experts
Lagos. Nigeria.
5d ago

We're growing rapidly. Would you like to join us?

Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?

Do you want to gain global experience and get extensive training on high-end software products and solutions? Do you take pride in delivering great customer service?

Join us at Tek Experts. We are a leading global provider of technical support and consulting services on behalf of the world’s largest IT companies.

With 5,000 employees across six global offices, we have built a reputation for deep technical expertise and providing exceptional customer experiences.

We operate a 24 / 7 / 365 service across borders, languages, and time zones.

What we offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • World-wide family
  • About the role...

    Dynamics CRM is a server-client application. An IIS-based web application that also supports extensive web service interfaces.

    As a customer-facing support engineer, your role will be to provide phone and email-based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.

    Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.

    Supported by our quality assurance team, domain experts, and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

    What you’ll be doing

  • Provide Dynamics CRM support for users via phone and email.
  • Follow best practices and processes to deliver top-notch customer satisfaction
  • Field incoming problems from end-users to resolve and provide solutions to Dynamics CRM software issues;
  • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
  • Communicate Dynamics CRM application problems and issues to key stakeholders, including management, development teams, end-users, and unit leaders;
  • Ensure all IT and Dynamics CRM support requests are dealt with in an efficient and timely manner;
  • Accurately maintain logs and documentation related to Service Requests gotten from customers.
  • Participate in the Dynamics CRM applications training programs and individual classes;
  • Assist in creating end-user documentation, instructions, procedures, and processes
  • All other duties as assigned
  • What you'll need

  • 1-2 years’ experience in technical or customer support
  • Knowledge of CRM technology, SQL, OOP, Active Directory, IIS.
  • Strong researching, problem solving and troubleshooting skills
  • Adaptability to work independently and part of a team bringing in experts when needed
  • Excellent customer service skills
  • Passion for technology and learning
  • Some exposure with Microsoft technologies
  • Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law.

    Hiring, transferring and promotion practices are performed without regard to the above listed items.

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