Guest Services Associate I
Sheraton Hotels & Resorts Recruitment
Abuja (FCT) State, nigeria
9d ago
source : Jiji.ng

Sheraton Hotels And Resorts Is An International Hotel Chain Owned By Marriott International.

Sheraton Currently Operates Over 500 Hotels Globally, Including Locations In North America, Africa, Asia Pacific, Central And South America, Europe, The Middle East And The Caribbean.

Marriott International, Inc.

Is A Leading Global Lodging Company With More Than 6,500 Properties Across 127 Countries And Territories, Reporting Revenues Of More Than $22 Billion In Fiscal Year 2017.

Founded By J.

Willard And Alice Marriott And Guided By Family Leadership For 90 Years, The Company Is Headquartered Outside Of Washington, D.C.

In Bethesda, Maryland. Job Title : Guest Services Associate I Primary Location : Nga-Nigeria-Abuja-Sheraton Abuja Hotel Job Number : 18002Ku7 Job Category : Rooms And Guest Services Operations Brand : Sheraton Hotels & Resorts Relocation?

No Position Type : Non-Management / Hourly Start Your Journey With Us At Sheraton, We Go Above And Beyond In Everything We Do.

We Are Inspired By Our Guests And One Another And Are Driven To Make Things Better.

We Love What We Do, And We Give It All WeVe Got On Property And Off.

When Guests Stay With Us, ItS Not Just A Room With A Bed That TheyRe Buying.

ItS An Experience.

WeRe Looking For Someone Who Is Ready To Go Beyond In Everything They Do.

If You Are Someone With A Genuine Drive To Improve Your Life And The Lives Of Those Around You, We Encourage You To Explore Careers With Sheraton.

Job Summary Process All Guest Check-Ins, Check-Outs, Room Assignments, And Room Change / Late Check-Out Requests.

Secure Payment; Activate / Reissue Room Keys.

Ensure Rates Match Market Codes, Document Exceptions.

Verify / Adjust Billing For Guests.

Communicate To Appropriate Staff When Guests Are Waiting For An Available Room.

Advise Guest Of Messages.

Clear Departures In Computer System.

Coordinate With Housekeeping To Track Room Status And Guest Concerns.

File Guest Paperwork Or Documentation.

Operate Telephone Switchboard Station.

Run And Check Daily Reports, Contingency Lists, And Credit Card Authorization Reports.

Supply Guests With Directions And Information.

Answer, Record, And Process All Guest Calls, Requests, Questions, Or Concerns; Follow Up To Ensure Each Has Been Met To Guests' Satisfaction.

Arrange Transportation For Guests / Visitors.

Count And Secure Bank At Beginning And End Of Shift.

Cash Guests' Checks, Process All Payment Types, Vouchers, Paid-Outs, Charges, And Provide Change.

  • Notify Security Of Any Reports Of Theft. Follow Company Policies And Procedures; Report Accidents, Injuries, And Unsafe Work Conditions To Manager;
  • Ensure Uniform And Personal Appearance Are Clean And Professional; Maintain Confidentiality Of Proprietary Information; Protect Company Assets.

  • Welcome And Acknowledge Guests According To Company Standards; Anticipate And Address Guests' Service Needs; Assist Individuals With Disabilities;
  • Thank Guests With Genuine Appreciation.

    Speak Using Clear And Professional Language; Answer Telephones Using Appropriate Etiquette.

    Develop And Maintain Positive Working Relationships; Support Team To Reach Common Goals; Listen And Respond Appropriately To The Concerns Of Employees.

    Comply With Quality Assurance Standards.

    Stand, Sit, Or Walk For An Extended Period Of Time.

    Move, Lift, Carry, Push, Pull, And Place Objects Weighing Less Than Or Equal To 10 Pounds Without Assistance.

    Perform Other Reasonable Job Duties As Requested By Supervisors.

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