Pulse is looking for a Senior Digital Account Manager who will support across Pulse markets.
Pulse is Africa’s leading innovative media company, informing and engaging Africa’s young audience and producing content and creative digital marketing solutions for top brands.
We run news platforms and social channels and marketing and production in four countries - Nigeria, Ghana, Kenya and Senegal.
We are the platform leading in reach - with over 100 million users and over 100 million video views on our own channels per month.
We're also a marketing partner, empowering brands with our expansive media reach and 360 degree in-house marketing solutions.
Additionally, Pulse is the licensee publisher of the regional Business Insider Africa.
Develop effective post-sale strategies for clients in accordance with their requirements and ensure seamless execution.
Proactively suggest innovative digital strategies to improve the quality of Pulse Marketing client campaigns.
Ensure accountability is established during the project planning process.
Produce content calendars according to dictated deadlines and to the highest standard.
Full responsibility for ensuring work is delivered to the highest standard, on time and to budget.
Achieve 100% realizations on all assigned accounts.
Ensure proper internal QA is done before any work is shared with the client for review.
Manage client relationships and provide clients with excellent service and support.
Manage client expectations, bringing issues / concerns to clients' attention before they become problems, offering potential solutions, and advising of potential delivery delays.
Responsible for community management across all social media campaigns and to the highest standard.
Provide campaign performance reporting and analysis to clients.
Communicate effectively with all team members and develop strong, trusting relationships with all internal partners.
Research and analysis of customers, market conditions and competitor data for relevant decisions and advice.
Review new and trending technologies for regular knowledge updates to keep the company well informed about developments in digital marketing.
Desired Skills & Experience
Skills that would make a candidate successful in this role
Minimum of 2 years of experience working as a Client Account Manager.
A great content creator able to craft compelling digital marketing strategies for clients that deliver results.
An innovator, trendsetter, and creative thinker who can connect 360 digital to all other aspects of a client’s business and drive growth opportunities.
Great copywriting, verbal, and written communication skills.
Great relationship-building skills to nurture client relationships.
Results-oriented and able to work both independently and within a team environment.
A professional qualification in digital marketing a plus.
At least Bachelor’s degree level of education preferred
Joining the Pulse Team
The Pulse team is made up of passionate individuals who go above and beyond to inform and engage our young audience with quality content - also delighting our clients and partners with their creative ability to engage these audiences.
From the moment you join us, you will be empowered to run projects, solve problems and develop solutions that can impact our audience of millions and our clients and partners.
You will get to work collaboratively with a pan-African team in a fast-paced environment.