People Operations Manager
Co-creation Hub
Lagos, Lagos, Nigeria
3d ago

Job Description

Working closely with the Director of People, this role will drive HR functions to ensure compliance and core functionality while helping prepare the organization for future growth.

This includes promoting company values and culture, implementing employee benefits and development programs, and refining policies and processes.

This role will provide day-to-day management, oversight, and technical support to our People in Kenya, Nigeria, Uganda, and Rwanda.

Duties and Responsibilities

Policy, Process, and Systems

  • Collaborate with the Director of People to review, edit, and refine internal processes and procedure maps; train and hold accountable all People Unit team members to these internal processes.
  • Ensure that all personnel files are up to date and in compliance with company policy.
  • Maintain and file correspondence, and reports as well as sensitive and confidential data, employee files, and documents.
  • The key point of contact for HR legal and regulatory compliance; regularly monitors updates and performs periodic audits of various processes to ensure efficiency and compliance (employee files documents, contracts, etc).
  • Manage New Hire Orientation and support our onboarding program to ensure seamless integration of new hires into CcHUB’s culture and community.
  • Advise employees on day-to-day HR policies and procedures and other employee lifecycle events.
  • Assisting employees where appropriate in resolving their concerns quickly and efficiently.
  • Conduct off-boarding, analyse trends and share data with the Director of People to influence / inform decisions.
  • Foster strong cross-functional relationships with the rest of the People Unit and other stakeholders to drive efficiencies and simplify workflows.
  • Employee Engagement

  • Support the development of tools, programs, and metrics that increase Employee Engagement.
  • Leads the annual Employee Engagement Survey administration & action planning process for all employees- including preparation, survey execution, analysis, and planning.
  • Ensures the results are communicated and action planning efforts are upheld companywide throughout the year.
  • Accountable for ensuring the integrity of the employee engagement process, tools, and outcomes.
  • Learning and Development

  • To lead the development and implementation of all aspects of the Organization’s training programs, policies, and objectives to develop and maintain effective employee strength.
  • The training program should aim to enhance skills and knowledge, motivate and retain employees, strengthen collaboration and team dynamics, and contribute to the company’s culture of continuous learning and innovation.
  • Liaise with unit heads to understand employee skills gaps and offer learning solutions.
  • Establish ways to measure the total effectiveness of all learning and development programs.
  • Performance Management

  • Lead the implementation of the company-wide performance management process from the planning to the reviewing cycle.
  • Coordinate and ensure timely completion of the bi-annual performance evaluation process.
  • Events & Culture

  • Proactively promote and lead activities to contribute to the adoption of company values in action and positive office culture.
  • Organise regular team building and culture-building activities outside of work.
  • Celebrating our people’s personal and professional milestones.
  • Monitoring & Reporting Metrics

  • Own all HR metrics and report to the Director of People monthly. Partner with the Director of People to identify trends in the business and use the data to tell a story.
  • Build dashboards that enable leaders to understand the People unit data, assess functional unit performance, and develop targeted action plans.
  • Ensure that employee turnover analysis is provided quarterly, and the organization is informed of major challenges.
  • Immigration / Mobility Management

  • Manage the immigration program for all locations, development, and implementation of immigration policy.
  • Ensure compliance with current legislation / regulations. Monitor legislative and law changes affecting this area of responsibility.
  • Engage with immigration legal counsel as required to facilitate employee movement between countries / company entities.
  • Reviewing and managing mobility budgets, liaising with Finance unit when required.
  • Qualifications

    This role is for you if :

  • You have worked in a technologically driven environment as an in-house people practitioner.
  • 3+ years of HR leadership experience.
  • Thorough knowledge of employment-related laws, regulations, and compliance requirements across Africa.
  • You have demonstrable experience handling employee relation cases and supporting the day-to-day people operations activities during the employee lifecycle
  • You are familiar with talent management and supporting the teams through the different processes
  • You enjoy helping to implement or scaling core people processes and systems.
  • You enjoy working at a fast pace to achieve growth whilst maintaining a focus on accuracy and quality.
  • You are organized, with the ability to handle multiple projects and tasks effectively at the same time.
  • You are a company ambassador and you will develop our strong internal culture to support our growth and retention of existing talents.
  • Additional Information

    Healthcare Coverage

    A highly collaborative team environment that will support your professional and personal growth

    Work alongside great talent

    A culture of learning and innovation

    Opportunities for career growth and training

    Interaction with industry leaders and forward-thinking people

    A chance to make a social difference

    Overall fun company

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