Location : Lagos
Reporting To : Vigilance Strategy & Monitoring Specialist
This role will be responsible for carrying out the unit strategic vigilance activities.
Prepare Weekly visitation plans based on escalations and customer complaints
Provide daily feedback report to relevant stakeholders for all escalations and customer complaints where required
Enforce actions on consumers resorting to theft or illegal use of electricity
Investigation of complaints assigned and providing technical comments on various investigations.
Ratifications of penalized customer
Periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies
Periodic Energy and commercial loss audit
Weekly Performance reporting
Analysis of MIS reports, provide monitoring oversight for field commercial for effective close out of all escalated issues / complaints.
Carry out any other duties as requested by the team lead and / or Head (Vigilance strategy & Monitoring).
This role requires a B.Eng. degree in one of the following disciplines Electrical Engineering or Electronics or its equivalent diploma qualification
Requires 1 - 2 years relevant work experience.
Technical Competencies :
Good Knowledge of metering installation
Familiarity with the various types of electricity metering infrastructure
Good knowledge of the electricity supply chain value system
Knowledge of the electricity regulatory codes and requirements
Energy audit / accounting capabilities
Behavioral Competencies :
Discipline & Integrity
Great analytical skills.
Attention to detail.
Ability to influence others
Good Intuitive and observatory skills.