Vigilance Strategy & Monitoring Officer
Ikeja Electricity Distribution Company (IKEDC
Lagos
4d ago
source : BetaJob

Location : Lagos

Reporting To : Vigilance Strategy & Monitoring Specialist

Role Purpose

This role will be responsible for carrying out the unit strategic vigilance activities.

Responsibilities

Prepare Weekly visitation plans based on escalations and customer complaints

Provide daily feedback report to relevant stakeholders for all escalations and customer complaints where required

Enforce actions on consumers resorting to theft or illegal use of electricity

Investigation of complaints assigned and providing technical comments on various investigations.

Ratifications of penalized customer

Periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies

Periodic Energy and commercial loss audit

Weekly Performance reporting

Analysis of MIS reports, provide monitoring oversight for field commercial for effective close out of all escalated issues / complaints.

Carry out any other duties as requested by the team lead and / or Head (Vigilance strategy & Monitoring).

Minimum Qualifications

This role requires a B.Eng. degree in one of the following disciplines Electrical Engineering or Electronics or its equivalent diploma qualification

Requires 1 - 2 years relevant work experience.

Technical Competencies :

Good Knowledge of metering installation

Familiarity with the various types of electricity metering infrastructure

Good knowledge of the electricity supply chain value system

Knowledge of the electricity regulatory codes and requirements

Energy audit / accounting capabilities

Business Acumen.

Behavioral Competencies :

Discipline & Integrity

Communication skills.

Business ethics.

Great analytical skills.

Attention to detail.

Ability to influence others

Good Intuitive and observatory skills.

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