Operations Manager
Polaris Digitech Limited
lagos, NG
15h ago
source : Mrjobsnaija

Polaris Digitech Limited's job vacancy, Career and Recruitment

Job title : Operations Manager jobs in Lagos Job Location : Lagos Deadline : May 19, 2022

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  • Job Description

  • Making strategic decisions, as well as development and implementation of Customer Address Verification (CAV) operational policies and procedures
  • Ensures quality customer service and customer retention
  • Oversees acquisition and retention of Field agents
  • Develop and implement proactive client management strategies
  • Coordinate the CAV Team and manage existing and new field agents towards delivering quality services to clients
  • Identifying potential operational problems and working towards proffering solutions in a potential manner
  • Collate and harmonize a well-structured customer information database for all projects / clients
  • Manage team and field workers to ensure job effectiveness and efficiency
  • Interfaces with client's and clients' portal
  • Supervises and Aggregate the invoice advice for requests processed for all projects on a monthly basis
  • Attend vendor meetings and similar events
  • Handles clients' inquiry, complaints and clients related issues in a professional manner
  • Communicate customer issues with the operations team and devise ways of improving the customer experience, including resolving problems and complaints.
  • Requirements

  • B.Sc in Statistics or related field
  • Minimum of 4 years experience in operations management related role
  • Strong Personal and Professional Judgment
  • Strategic Thinking and Problem Solving Skills
  • Strong Data Analytics Knowledge
  • Excellent Leadership skills
  • Experience managing address verification exercises is an added advantage
  • Administrative / Management jobs in Nigeria *Administrative / Management jobs in Lagos *Operations Manager in Lagos
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