Relationship Manager, Priority Banking
Standard Chartered
Lagos, Nigeria, Africa & Middle East
21h ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours -

do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilities Business

Lower number of high-value clients in portfolio compared to Senior Priority Banker

  • All other mandates similar to Senior Priority Banker
  • Engaging and deepening activities

    1. Methodically engage (remote)

  • Have complete knowledge of the clients in terms of the profile & assets
  • Create analytics-backed next best conversation
  • Needs / anchor products :

  • Individual banking products (Deposits, Wealth Products, Mortgage, CC)
  • 2. Meet & deep sell (remote & in person)

  • Meet in person to meet advisory needs(once a month / quarter)
  • Connect client with specialists
  • Set up products
  • Conduct / connect for periodic KYC
  • Conduct fulfilment & activate
  • Needs / anchor products :

  • Individual banking products (Deposits, Wealth Products, Mortgage, CC)
  • 3. Service (remote)

  • Refer most servicing activities to Client Service Managers
  • Needs / anchor products :

  • PL, CASA, CC, Wealth Products
  • 2. Meet, deep sell & train (in person)

  • Meet, listen and determine further needs
  • set up anchor products & initiate cross-sell
  • Conduct / connect for KYC
  • Educate and conduct initial set up for Mobile / Web, ATMs, Client Centre, and Branch
  • Conduct fulfilment & activate
  • Processes

  • Reference the processes for which the role is responsible under the ORF as 1st & 2nd line; for executing / completing, and for supervising
  • People and Talent

  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
  • Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
  • Employ, engage and retain high quality people, with succession planning for critical roles.
  • Responsibility to review team structure / capacity plans.
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
  • Regulatory & Business conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead the Nigeria / Retail Banking / Priority Banking LMR team to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients;
  • Effective Operation of Financial Markets; Financial Crime Prevention; The Right Environment.

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Our Ideal Candidate

  • Academic or Professional Education / Qualifications; i.e. MBA
  • Professional Memberships; i.e. required for roles for continuous development / improvement / awareness of current practices etc CIBN member
  • Apply
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