Head, Customer Success ( CustomerService )
Ourclient is seeking to hire a customer service Manager. As the Manager, you arerequired to motivate, inspire and generally lead a team of people as well asdealing with any customer enquiries that head your way.
Thecustomer success team lead is an experienced individual that brings together adiverse range of skills such as operational management, customer satisfaction,technology and engineering, technical support, customer relationship management(CRM), stakeholder relationship management and business process improvementetc.
Theperfect manager is one who can critically analyze processes and managerelationships to ensure they get fix. You will be required to work with ourPartnership, growth, finance and engineering team to ensure that our customersare delighted.
Weneed a strategist, who can motivate self and team to deliver a customerexperience with proactive strategy and execution and make sure that theimportant is not completely subsumed by the urgent, that the fires of the daydoes not engulf the team’s entire focus.
Bsc / HNDin Business management or any related field.
It will be important for you tobring substantial senior level experience of the following :
o Innovative and problem-solving skills o Good communication skills
o Abilityto plan and be futuristic
o Knowledge of ProductManagement in an IT development Company or ability to handle B2C market
o Goal-oriented focus, GreatExecutioner o ExcellentPersuasive skills
o Tenacity and closing ability o Willingness to learn