Head, Customer Success ( Customer Service )
Platinum Careers
Lagos, LA, ng
17h ago

Head, Customer Success ( CustomerService )

Ourclient is seeking to hire a customer service Manager. As the Manager, you arerequired to motivate, inspire and generally lead a team of people as well asdealing with any customer enquiries that head your way.

Thecustomer success team lead is an experienced individual that brings together adiverse range of skills such as operational management, customer satisfaction,technology and engineering, technical support, customer relationship management(CRM), stakeholder relationship management and business process improvementetc.

Theperfect manager is one who can critically analyze processes and managerelationships to ensure they get fix. You will be required to work with ourPartnership, growth, finance and engineering team to ensure that our customersare delighted.

Weneed a strategist, who can motivate self and team to deliver a customerexperience with proactive strategy and execution and make sure that theimportant is not completely subsumed by the urgent, that the fires of the daydoes not engulf the team’s entire focus.

Responsibilities

  • Leading and motivating the team to ensure theyare giving the best customer service possible.
  • Know company’s products and policies insideout and be able to communicate it to other members of staff;
  • Help build goodcustomer relations
  • Reporting to seniorlevel management
  • Make customers Happy.
  • Qualification

    Bsc / HNDin Business management or any related field.

    It will be important for you tobring substantial senior level experience of the following :

  • At least 8 years of post-qualification experience as a Customer service Manager / Supervisor .
  • Experience of managing a call centre
  • Monitoring service to quality standards; devising and implementing improvements to these.
  • Track record of working across departments to drive customer focused service improvements
  • Demonstrated experience managing relationships with external partners and stakeholders
  • o Leadership

    o Innovative and problem-solving skills o Good communication skills

    o Abilityto plan and be futuristic

    o Knowledge of ProductManagement in an IT development Company or ability to handle B2C market

    o TimeManagement

    o Goal-oriented focus, GreatExecutioner o ExcellentPersuasive skills

    o Tenacity and closing ability o Willingness to learn

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