Customer Service Associates at BitPesa
Lagos, Lagos, ng
5d ago
source : Ecadoo

Activities Pre Sales Communication Respond tgeneral inquiries and answer questions about products and services Directs inquiries tthe relevant team Contribute regional content tHelp FAQ Page with procedures and steps tproducts and services Technical Support Troubleshooting Respond tcustomer inquiries promptly by checking emails tattend support and trade messages and receiving calls on Customer Service line Proactively monitor the system tensure everything is working okay Communicate tTech Team and report when website is not working as it should Communicate tFinance Team tset the correct rates and complete incomplete transactions Communicate tFinance Team when we are out of float Monitor transactions and communicate any issues tthe relevant team Raise queries with Finance team for any transaction that have been sent twrong accounts Voice of the Customer Product Feedback Provide customer product feedback and product feature requests from region tCustomer Service Manager Analytics ReconciliationWork with Finance team treconcile old transactionsQualifications University degree Ability tquickly address customer questions Good communication skills Ability thandle all customer temperaments Wise in decision making Ability twork independently Ability tpay attention tdetail Proficiency in French will be an added advantage

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