Customer Care Officer - SAFFRON GLOBAL
SAFFRON GLOBAL SYSTEMS LTD
Lagos
1d ago
source : BetaJob

Job Details

Duties & Responsibilities :

Answer customer inquiries via phone, email, and in-person

Direct customers to online resources

Update customer records in the system, including notes about interactions

Pitch ideas for improving customer care

Create and maintain reports about customer interactions

Attend weekly staff meetings

Participate in team-building activities

Develop a rapport with customers

Encourage customers to complete surveys

Make recommendations to management to improve customer experience

SKILLS AND QUALIFICATIONS :

BSC / HND / OND required

2 years’ of experience using Microsoft Office

Basic knowledge of office equipment

Previous experience in an office or call center

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  • Company Description

    We are into ICT as well as the procurement and sales of Telecom equipment.

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