ESSENTIAL SKILLS : . Minimum 2 years hands on experience as desk side / Onsite support / local IT engineer Experience in Providing Hands & feet Support for Network and Datacenter Equipment's / Devices Knowledge on Microsoft Operating System installation(Win 7 & Win10) and troubleshooting skills Knowledge in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.
Knowledge on desktop support knowledge including hardware, software, and networking concepts Knowledge skills in Desktops, Workstations, Notebooks and Printers and Handhelds Basic understanding of Audio / Video equipment and conference room setup User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.
Escalations Troubleshoot and assist end users with mobile device setup, activations and performance issues. Handheld IOS (Blackberry, Android optional) support knowledge Strong Customer service skills Strong discipline, ability to work in organized environment, follow set of different and sometimes complex company policies and regulations