Service Centre Supervisor Vacancy at Fadac Resources and Services
Fadac Resources and Services
Abuya, Nigeria
4d ago
source : MyJobNigeria

INTRODUCTION : -

Service Centre Supervisor job opportunity is available at Fadac Resources and Services for individuals who possess relevant qualifications.

DUTIES AND RESPONSIBILITIES : -

  • Oversea daily operational activities on pending jobs.
  • Allocation of jobs to the technicians and monitoring their activities.
  • Review of daily working report with team and taking corrective measures.
  • Coordination with spare parts officers the placing of parts orders & tracking.
  • Ensure meeting of KPI (TAT / CSAT / LTP / Engr. productivity / DWR Accuracy, etc.
  • Ensure quality service delivery with minimum recurrent repair.
  • Reduction of customer escalations.
  • Daily monitoring of technician productivity.
  • Weekly budget preparation for service operations & approval from service manager.
  • Preparation of spare part failure report and sharing same to service manager.
  • Responsible for checking local repair possibilities for PNA cases, sharing the repair quotations to service manager for approval.
  • Ensuring adequate spares availability at the SVCs (Safety stock planning and execution).
  • Generating and achieving out warranty income targets (Reduction in third party repairs installations).
  • Monitoring and completion of AMCs (Annual Maintenance Contract).
  • Responsible for improving service centre hygiene and compliance to service standards (Job cards, processes, policies).
  • Participating in monthly / quarterly spare parts counting and labelling activity.
  • Ensuring service cost reduction through proper inventory control method.
  • Technical skill monitoring and productivity improvement.
  • Arranging training to front, backend and field force team.
  • Retail visit for service feedback and working on improvement areas for channel delight.
  • DESIRED EXPERIENCE & QUALIFICATION : -

  • Minimum of HND / B.Sc. in Electrical / Electronic Engineering or any other relevant discipline.
  • Minimum of 8-10 years Technical Service / Maintenance experience in a Sales driven organization
  • Good knowledge of a recognized ERP package.
  • Experience in information technology.
  • Ability to think outside box.
  • Leadership skill.
  • Attention to details.
  • Communication skill.
  • Customer relationship management.
  • Knowledge of Microsoft suite-Excel, word & PowerPoint.
  • 35-40 years old.
  • The ideal candidate must have good analytical skill and possess good technical service, supervisory, customer handling & inter-personal skills.
  • In addition, he / she must be trustworthy and accountable.

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