Customer Service and Delivery Personnel (Kigon Resources Nigeria Limit...
Kigon Resources Nigeria Limited
5d ago
source : BetaJob

Job Details

Kigon Resources Nigeria Limited is into importing, exporting materials, textiles, electronics and general merchants.

We are recruiting to fill the position below :

Job Title : Customer Service / Delivery Personnel


Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Meet personal / customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Requirements and skills

Candidates should possess an HND qualification with 1 - 3 years work experience.

Proven customer support experience or experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Customer orientation and ability to adapt / respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively.

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