Service Operations Executive
lagos, NG
6d ago
source : Mrjobsnaija

InterSwitch's job vacancy, Career and Recruitment

Job title : Service Operations Executive jobs in Lagos Job Location : Lagos Deadline : August 25, 2022

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  • To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network


  • Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services;
  • Functional Responsibilities

  • Settlement Computation and Collation o Switched transactions settlement o Processed transactions billing o Services / Network billing o Settlement Adjustment o Settlement Representment o Exception Identification, Investigation and resolution / escalation o Ensure disputes to be settled daily are settled accordingly Dispute Operations o Arbitration o Arbitration Billing o Pre-arbitration o Chargeback processing o Representment o Refund Processing File processing o Card Scheme clearing file processing (Mastercard, Visa, Discover, Amex, JCB etc) o Card file processing Routine and Ad hoc Report Delivery o Daily Settlement Reports (Details and Summaries) o Daily Card Management Reports (Card balance, statement, Activity reports) o Periodic Analytical reports ie, Weekly, Monthly or Quarterly
  • QOC, QMR (Quarterly Mastercard Reports), etc) o Ensure delivery of Daily Dispute Reports (Details) o Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency

  • Specialized Services o Airtime Stock Balance monitoring and reporting o Airtime Stock procurement and top up confirmation Service Desk o Issue Resolution o Request Fulfilment Administration o Self-Management o Productivity Management o Performance management o Knowledge Acquisition and utilization
  • Requirements

  • Academic Qualification(s) : B Eng / BSc Professional Qualification(s) : N / A however relevant experience in EFT and / or Accounting systems principles is an advantage Experience (Number of relevant years) : 0 - 2 years
  • ICT Jobs in Nigeria jobs in Nigeria *ICT Jobs in Nigeria jobs in Lagos *Service Operations Executive in Lagos
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