InterSwitch's job vacancy, Career and Recruitment
Job title : Service Operations Executive jobs in Lagos Job Location : Lagos Deadline : August 25, 2022
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To carry out accurate and timely delivery of routine operations services with regards to operations of products and services offered on the Interswitch Network
Responsibilities
Ensure delivery of accurate and timely operations service delivery for seamless Pre-processing, Real-time processing, dispute management and post transaction processing activities with regards to the following services;
Functional Responsibilities
Settlement Computation and Collation o Switched transactions settlement o Processed transactions billing o Services / Network billing o Settlement Adjustment o Settlement Representment o Exception Identification, Investigation and resolution / escalation o Ensure disputes to be settled daily are settled accordingly Dispute Operations o Arbitration o Arbitration Billing o Pre-arbitration o Chargeback processing o Representment o Refund Processing File processing o Card Scheme clearing file processing (Mastercard, Visa, Discover, Amex, JCB etc) o Card file processing Routine and Ad hoc Report Delivery o Daily Settlement Reports (Details and Summaries) o Daily Card Management Reports (Card balance, statement, Activity reports) o Periodic Analytical reports ie, Weekly, Monthly or Quarterly
QOC, QMR (Quarterly Mastercard Reports), etc) o Ensure delivery of Daily Dispute Reports (Details) o Ensure delivery of Arbitration Billing Report are provided to relevant parties as in defined frequency
Specialized Services o Airtime Stock Balance monitoring and reporting o Airtime Stock procurement and top up confirmation Service Desk o Issue Resolution o Request Fulfilment Administration o Self-Management o Productivity Management o Performance management o Knowledge Acquisition and utilization
Requirements
Academic Qualification(s) : B Eng / BSc Professional Qualification(s) : N / A however relevant experience in EFT and / or Accounting systems principles is an advantage Experience (Number of relevant years) : 0 - 2 years
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