service level reports assistant
Mactay Consulting
Lagos, Lagos, Nigeria
2d ago
source : Fidanto

Be responsible to initially processing and filtering the data br Generate and issue the daily weekly and monthly report br Analyze the data to confirm whether performance criteria is fulfilled br Generate reports for any adhoc requests from management br Support SLA manager in creating dashboards and maintain all the historical data for future reference br Act as a focal point for any tool issues and follow 45 up with tools support team for resolution br Follow up the issues for improving Service performance br br Skills br br Knowledge of performance KPIs and implications of different KPI deviation br Basic knowledge of solving KPI degradation br Knowledge of IT elements in one or more product domains continue to develop expertise with current and emerging technologies br Working knowledge of MS Office with more focus on MS Excel br Good analytical skills and should be able to work with large amounts of data br br Education br br 4 Years University degree in technical field or equivalent experience br br Other Requirements br br Ability to work off hours depending on Network outages and customer requests

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