Application Support Analyst
Access Bank
Lagos, Nigeria
6d ago
source : Fuzu

We are seeking an exceptional Application Support Analysts to join our Technology Operations team. This is a highly technical, hands-on role in a dynamic and fast paced environment.

  • The successful candidate will have a mixture of deep technical know-how as well as excellent skills in management of operational issues;
  • ensuring stability and availability of the bank’s financial (or non-financial) applications.

    Requirements

  • Good technology related university degree preferably in Computer Science / Engineering or Numeric Science
  • 2 to 6 years' banking / financial services institution with experience in Core Banking operations and support
  • Certification(s) in IT Service Management or MCP or OCP
  • Ability to learn and dedication to service delivery
  • Proficient in office automation tools (e.g. Microsoft Office, etc.)
  • Proficient in SQL
  • Flexcube knowledge
  • What you will be doing

  • Support the Bank’s applications
  • Coordinate system changes and deployment in line with the approved release note
  • Coordinate End of Day / Start of day on CBA (where applicable) and ensure that that the applications are readily available real time online (for online applications)
  • Coordinate system changes and Systems performance monitoring
  • Provide 2nd Level user support for Flexcube (or other third-party application) escalated problems
  • Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner within SLA
  • Perform preventative maintenance; specify design changes; amend program specifications; update user / operations documentation
  • Coordinate backup restoration test
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