Company Name Job Description
Handlecustomer complaints or enquiries via telephone, emails or text messages.
Providecustomers with needed information and support
Ensurethat customers / callers are satisfied.
Gatherinformation from customers..
Consistentlyensure call(outbound / inbound) quality
Contributesto team effort by accomplishing related results as needed.
Exhibitingcompetent product Knowledge.
Promotegood listening skills.
Managelength of calls.
Utilize computer technology to handlehigh volume of calls
Work closely with Team leads,supervisors and call centre manger to ensure synergy and all time customersatisfaction
Adherence to call script and callcentre policies.