Industrial Training Placement - Customer Service Representatives
Contact Solutions Limited
Lagos, Nigeria
11h ago

Company Name Job Description

Handlecustomer complaints or enquiries via telephone, emails or text messages.

Providecustomers with needed information and support

Receiveinbound calls

Ensurethat customers / callers are satisfied.

Gatherinformation from customers..

Consistentlyensure call(outbound / inbound) quality

Contributesto team effort by accomplishing related results as needed.

Exhibitingcompetent product Knowledge.

Promotegood listening skills.

Managelength of calls.

Utilize computer technology to handlehigh volume of calls

Work closely with Team leads,supervisors and call centre manger to ensure synergy and all time customersatisfaction

Adherence to call script and callcentre policies.

  • Compilereports. Job Requirements vocational / diploma / undergraduate / associate degree
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