Front Desk Officer-AB Microfinance Bank
AB Microfinance Bank
Aba
4d ago
source : BetaJob

Location : Aba, Abia

Refcode : FDO / BS / APR / 2021

Employment Type : Part-time

Responsibilities

  • Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
  • Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
  • Coordinating loan clients for disbursement according to disbursement schedules.
  • Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • expediting correction or adjustment; following up to ensure resolution

  • Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
  • Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
  • Organize, Sort and distribute incoming mail without delays.
  • Ensure that the driver's log book, fuel login sheet, is logged properly and updated.
  • Requirements

  • Minimum educational qualification of OND in any related field
  • Good communication and Interpersonal Skills
  • Active PC user
  • Excellent customer service relation
  • Ability to work effectively with minimal supervision
  • 1-2 years working experience in any related field would be an added advantage
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