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Industries : IT, software engineering, InternetAssociative activitiesEducation, trainingSocial, public and human services Job ads : Company description Dawson Consulting is a team of professionals which specialize in Human Resource and Outsourcing, IT Solutions, Business Solutions as well as.
Position : Customer Service Representative
We are hiring a Customer Service Representative to manage customer queries and complaints.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Required profile for job ad : Customer Service Representative
Must have HND / BSc in related field of study, MSc or any other certificate is a plus
Must possess leadership and organizational skills
Must have excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively