Customer Service Representative
DAWSON CONSULTING
Lagos
2d ago
source : NigeriaJob.com

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Industries : IT, software engineering, InternetAssociative activitiesEducation, trainingSocial, public and human services Job ads : Company description Dawson Consulting is a team of professionals which specialize in Human Resource and Outsourcing, IT Solutions, Business Solutions as well as.

  • Position : Customer Service Representative
  • We are hiring a Customer Service Representative to manage customer queries and complaints.

    RESPONSIBILITIES

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Required profile for job ad : Customer Service Representative

    REQUIREMENTS

  • Must have HND / BSc in related field of study, MSc or any other certificate is a plus
  • Must possess leadership and organizational skills
  • Must have excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
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