Manager Financial & Distribution Services
The International Air Transport Association
Lagos, Nigeria
14h ago

Employment Type : Permanent

Contract Duration :

Subject Matter Expert whoIs responsible for the cluster delivery of the FDS Strategy as well as the IATA Settlement Systems (ISS) Management and Governance Support within the clusterAccountabilitiesFinancial, Distribution and Data Services (FDDS) Transformation

  • Support the delivery the FDDS Transformation projects portfolio for the region and give the airline industry the means to save, improve, innovate and sustain its business and financial health, thus making it easier for the industry to do business with both customers and partners;
  • Support non-ISS strategy, design and deliver cluster Mobilization campaigns;Financial, Distribution and Data Services (FDDS) Commercial Support
  • Support delivering the Financial Services Products portfolio across the region as well as identify innovative new product development opportunities that would best suit the needs of the region, enabling industry value and income to IATACustomer Business Services (CDS) Cluster IATA Settlement Systems (ISS) Management and Agency Program Governance Support
  • In collaboration with Cluster Account Managers and Relationship Managers, build and maintain strong customer stakeholder management with airlines, travel agents and forwarders regarding IATA’s financial, distribution and payment services;
  • Support the Cluster Account Manager and Relationship Managers with the preparations related to local Agency Program governance groups related to IATA Settlement Systems (Billing and Settlement Plan (BSP) and Cargo Accounting Settlement Systems (CASS) in collaboration with the regional and central Subject Matter Expert for Agency Program Governance and Agency Risk Management to adopt effective risk management rules for members’ funds : forecast ISS market trends and risks, respond quickly and effectively to any market issues which may put members’ funds at risk.
  • Cluster Team Work and Expert Knowledge

  • Collaborate with and support the Cluster Project Team in an agile way;
  • Ability to manage issues, understand resolutions and strong personality
  • Partner with regional Subject Matter Experts to ensure a constant upskilling and regional capacity building;
  • Provide timely reports to the Cluster Project Leaders regarding progress of work of the set objectives
  • Maintain a proactive relationship with Subject Matter Experts at Headquarter level where applicable and benefit from expert guidance;
  • Support fostering a culture of inclusion, integrity, team spirit, strategic thinking, partnering, innovative pioneering and acting with a human touch
  • Minimum Qualifications

  • Bachelor's Degree in Business Administration or any other relevant discipline,
  • Minimum 5 years’ experience in the aviation and / or travel industry, particularly in distribution and travel retail environment;
  • Working knowledge of IATA Agency Program and IATA Settlement Systems (ISS) ;
  • Fluency in English (CEFR : C1)
  • Working knowledge of French Language will be an added advantage Preferred Qualifications
  • Advanced degree is an asset e.g. MBA
  • Experience in digital technology is an asset
  • Previous Experience in managing, leading or overseeing projects is an asset
  • Working knowledge of NDC, One Order, TIP and other new trends in distribution channels is an advantage.
  • A strong track record of successful public speaking engagements
  • Advanced Proficiency in MS Office, Project Management tools or / and CRMs (e.g. Salesforce)
  • PMP or PRINCE certification is an asset
  • Proficiency in regional languages (CEFR B1)
  • Travel Required : N

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