GNOC Service Desk Engineer (Level 1)
MainOne Cable Company Job Vacancies [5 new positions]
Lagos
5d ago
source : NGRJobs

Department : Technical

Responsibilities

  • First point of contact for customers.
  • Key resource for driving the Circuit ID change (old to new) implementation process.
  • Answer all network support related telephone calls and email acknowledgement.
  • Maintain and ensure full compliance with all MainOne NOC processes and procedures.
  • Ensure customers are duly informed of all planned maintenance activities when assigned.
  • Qualifications, Skills & Competencies

  • HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.
  • Minimum years of Experience : 3
  • Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.
  • Industry experience in a customer facing unit / department is preferred.
  • Ability to understand of Main One’s products and processes.
  • Eager and quick to learn.
  • Good communication skills (Written & Verbal).
  • Capable of multi-tasking, good time management and prioritization of workload.
  • Ability to assess and prioritize faults and respond or escalate accordingly.
  • Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.
  • Actively encourage strong working relationships with other teams.
  • Demands of the Job

  • Ability and willingness to work round the clock when required and meet tight deadlines.
  • Ability and willingness to fill in for shift rounds when required.
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