Main One Cable is Recruiting For Technical Support Intern
Main One Cable
Lagos, NG
4d ago
source : Mrjobsnaija

More Information

  • Address : 3b Ligali Ayorinde Street Victoria Island Lagos - Nigeria.
  • About Main One Cable’s Job offer

    Job title : Technical Support Intern

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  • Job by industries
  • Department : Commercial

    Responsibilities

    The Technical Support Intern will be responsible for the following functions :

  • Configure, test, and provision customers on the CRM platform.
  • Coordinate 3rd party installation and support activities.
  • Assign new requests / opportunities captured from the MainOne website.
  • Run weekly reports on incidents opportunities and complaints.
  • Network management and monitoring.
  • Perform 1st level fault troubleshooting tasks.
  • Liaise with OEM to resolve technical related issues.
  • Liaise with the vendor(s) for customer installations.
  • Escalate unresolved issues to the appropriate teams.
  • Critically analyze customer complaints and issues with a bid to provide lasting solutions.
  • Continually drive customer satisfaction through the speedy resolution of complaints.
  • Qualifications, Skills & Competencies

  • B.Sc / HND in Electrical & Electronics Engineering
  • Minimum years of Experience : 1
  • Excellent communication skills.
  • Multitasking skills.
  • CCNA Certification and previous experience in a similar position will be an added advantage.
  • Demands of the Job :

  • This is a shift based role.
  • The job requires a lot of patience and exemplary communication skills.
  • The selected candidate will be required to communicate constantly with customers to understand requests, complaints, and follow up until issues are resolved.
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