Ecommerce Logistics Officer
Shoppyrex
Lagos, Nigeria
5d ago
source : Fuzu

Position Summary

The purpose of this role is to provide an amazing super-fast delivery / logistics experience to Shoppyrex Customers

The Logistics officer will be directly responsible for providing logistic support and overseeing the overall logistic processes

The logistic Officer is responsible for the planning, oversight, and management and coordination of logistics operations to ensure smooth accomplishment of targets.

You will manage product flow from the company down to the customer, loss prevention and overall customer service. In addition, the role will ensure that the business is operating at optimal levels and that Logistic partners and staff provide exceptional and efficient services that meet the expectations and needs of customers and clients at all times.

With this in mind

You’re the type of person that loves turning negative experiences into positive ones.

The job is partly proactive, partly reactive.

Day to day, you’ll be working with and continuously improving our Delivery and Logistics Process and Order management systems

You’ll be accountable for these KPIs :

  • Delivery Rate : 75%+ of Customers Receive Their Product Ontime
  • Product Waybill and Pickup to and from other logistics officer
  • Speedy Bank Remittance
  • Net Promoter Score (NPS) Rating : How many of our prospects become leads and finally converted into clients?
  • Referral Revenue : 10% - 20% of company revenue comes from referrals
  • Renewals : 25% - 50%+ of customers renew their relationship with Shoppyrex via an additional product purchase
  • We’ll explain the KPIs to you if you don’t understand what it’s about)

    Simply put, when our customers order and collect their product everyone wins.

    Please You MUST be :

  • High energy / high EQ, with the ability to motivate people Customers and team of riders you will be working with (Gain their trust and help them make decisions)
  • Excited and experienced to deliver top-notch delivery experience to customer
  • Systems-oriented; a long-term decision-maker; you’re not satisfied solving the same challenge more than once; you fix it the first time & create a process to fix it forever
  • Excited to change lives, one customer, at a time!
  • The capacity to work independently and collaboratively without compromising quality or accuracy.
  • NOTE : This position is FULL-TIME and VIRTUAL. Meaning you work from your region / home (With your team of riders).The team here at Shoppyrex is located all over the country.

    Preference for this position is someone in Ashanti, Central, Western, Eastern, Volta, Northern, Brong-Ahafo, Accra Region e.t.c.

    Fill This Form To Apply Now!

    Please DO NOT apply for this position if you :

  • Have NO or less than 6 months of Supply Chain management or Logistics Experience or
  • Have never worked in an online or offline Customer Service, Supply chain or logistics position
  • Can not write or speak good and solid english
  • Fearful and SHY (You can’t hold a conversation with people or network with important personnel)
  • Have no interest in books, courses, businesses and personal growth.
  • If you’re not in these categories above, then please continue reading

  • You will help our customers get their product delivered by providing an amazing swift and fast delivery experience and support.
  • Doing this will directly contribute to revenue growth for the company by way of product purchase, referrals and renewals.

  • You will be responsible for Organizing 3PL Logistics Partners, including managing information accrued from point of origin to delivery, orchestrating third party logistic movements, and arranging for services as necessary
  • Planning and monitoring inbound and outgoing deliveries
  • Selecting the best logistics personnel in your region for pickup and delivery
  • You will be the intermediary between our customer and Shoppyrex by following up with the customer and making sure the delivery agent your select or go with delivers to our customer ontime(24-48hours delivery)
  • In this role, you’ll also be responsible for overseeing some financial tasks like remitting money ontime, confirming debit / credit transactions, responding to refund requests
  • You will apply your multitasking skills by listening and speaking to customers / riders, and navigating phones simultaneously.
  • You will have the ability to swiftly gain customer confidence and trust.
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