Workshop Call Center / Document Controller
JMG Limited
Lagos, Nigeria
1d ago
source : Fuzu

Requirements

  • Candudates should possess an HND / Graduate Degree in any stream
  • Must have 1 to 5 years - worked in service industries such as call center / Facilities management / automobile service center as service coordinator / front desk.
  • Responsibilities

  • Workshop Call Center Monitors the vehicles movement by KM and check when due for service on daily basis from Nova Track.
  • If Vehicles are not on Tracker, Workshop Call center must call End-User / driver and get their odometer Every afterdays.
  • Workshop call center send request to Workshop coordinator for confirmation for schedule date of service / PPM.
  • Workshop call center plan the Vehicle / Bike / Truck for servicing and inform end-user as well as concern department HOD.
  • Workshop call center register the new KM and states when the next Service is required by registering the new Odometer and next service odometer.
  • Communicate the concern department once service or repair completed.
  • If repair take time due for any reason, communicate the concern department / end-users for delay and advise concern department / end-users estimated delivery time of vehicle.
  • All communication shall be via email / Teem / phone calls.
  • After delivery of vehicle follow up with concern department / end-users for work satisfactions.
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