IT Support Officer/Lead
Off Grid Electric
Lagos, Nigeria
17d ago

Company Description

Uncover hidden opportunities to make a global impact. Zola Electric is a growth-stage start up that’s on track to light a million homes in Africa over the next couple of years with clean, affordable solar energy.

At the heart of our business is innovative solutions that delight our customers. We are looking for an IT Support Officer / Lead to join our team in Nigeria, to support our growth strategy in Africa, changing the lives of millions with our innovative products.

This may be your dream job if you’re someone who dreams of combining your knowledge and skills enabling Zola Electric to change the renewable energy landscape.

You’ll also need to be passionate about bringing solar energy to off-grid and other underserved markets (billions of people around the world) with the unique social, technical, and business challenges that come along with it.

You are inspired by the opportunity to unleash whole continents of human potential, and motivated to help build a truly epic business.

Position

You will act as the Country IT-specialist providing IT support to local operations on the full Digital Platforms portfolio (Applications, Devices, Networks, Contact Centers, Identity).

Ensures users are unblocked from IT issues and new requests are processed with the SLA agreed, coordinates activities with other in-

country IT team members and domain specialists at Group level. On boards new users and administers services for use within the Country Organization.

In this role you will be responsible for :

  • Provide first line support for all IT / DP services and applications (Surge, G Suite, devices, network etc.)
  • Assessment and proper routing of in-country tickets
  • User onboarding and offboarding
  • IT administrative changes like account creation
  • Maintains the inventory of IT assets (MDM) and software licenses
  • Maintain the in-country IT knowledge base and FAQ
  • Maintain, prepare, troubleshoot and repair IT devices like PC’s, phones, network equipment and local servers
  • Ensure Global IT policy adherence within the Counrty Organization
  • Monitors network performance and traffic / use
  • Provide local support with the roll-out of new applications, services and hardware
  • Active engagement with DP team meetings
  • Requirements

  • Bsc. in Computer Science or related field
  • 2-5 years of relevant work experience in a similar work environment and / or position
  • IT service management, understanding of ITIL and Lean / IT concepts, terms and processes
  • Foundational knowledge of productivity application like G Suite, MS-Office, etc.
  • Basic BI skills to produce reports based on small data sets
  • Solid understanding of IT security concepts and standards
  • Foundational knowledge of IP and ethernet / WiFi based networks
  • Foundational knowledge of hardware and associated user computing environments (Android, MS Windows10, MacOS)
  • Excellent listening and writing skills in both English as local language
  • The ability to work well in a team setting and to prioritize workload
  • IT problem solving skills, breaks down concrete problems into parts and organizes information in a concise manner
  • Customer focused, understands customers and takes a proactive approach to meeting their needs in an effective and timely manner.
  • Identifies opportunities to improve customer service and satisfaction
  • Makes use of specialized knowledge to assist users in resolving problems.
  • Uses non-technical’ language skillfully to ensure effective communication with customers from all levels of understanding.
  • Recognizes the facts and components that make up a problem or issue.
  • Discrete, able to handle confidential information
  • Other information

    Zola Electric, through its consumer brand Zola, combines Silicon Valley technology with local expertise to offer African homes and businesses a long-

    term solar solution to an unreliable grid. Adaptable to both energy needs and income, Zola Electric’s solution can be bought over time through a leasing structure.

    The first few watts starts a chain reaction that enables people to achieve commonly held aspirations : security, education, access to information, and a longer and more efficient day.

    Today, Zola Electric powers more than 100,000 homes and businesses across Tanzania, Rwanda and Côte d’Ivoire. Zola Electric’s investors include : SolarCity, Vulcan Capital, DBL Partners, The Packard Foundation, Helios Investment Partners, and responsibility.

    Zola Electric is the recipient of the 2016 UN Momentum for Change Award, Zayed Future Energy Prize, and the 2015 Global Cleantech 100.

    For more information, visit

    Let’s Connect

    Are you interested in this position and join our team in Lagos, Nigeria, let’s connect and send your resume via our career page.

    Applications that include a resume / curriculum vitae have preference.

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