Customer Project Manager

Ericsson

Abuja, Abuja, Nigeria

4d ago

About this opportunity

We are looking for a Customer Project Manager (CPM) who will lead assigned customer projects in the Digital Services (DS) OSS Core & Cloud domain securing that project goals are met;

customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract.

What you will do

Establish the project plan baseline : define project scope, secure the necessary resources, and plans and supervise all activities

Drive project execution : track project activities, supervise and handle changes, conflicts, and critical issues

Handle customer and partner engagement : manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events

Handle project finance : ensure financial system monitoring

Develop the business : participate to contract preparation and to pre-sales meeting

Develop the CPM subject area; simplify processes, methods and tools with creative ideas

Mentor the project team and support their professional growth

Secure delivery compliance to both contractual and business case requirements

Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities

Drive improvement activities related to risk assessments and risk management

Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning

You will bring

Education : Bachelor or Master of Science in Engineering, Computer Science or equivalent

Min years of experience : More than 7 years in ICT sector project management

Demonstrable experience of several years in project manager role; or equivalent leadership role

Domain experience : OCC (OSS, Telecom Core & Cloud) and knowledge of BSS (Business Support Systems)

Product Knowledge : Cloud Communication (IMS, Mobile Switching, Cloud Signaling), Cloud Core (UDM, CS & PS Core), Cloud Infrastructure (NFVi), Automated Network Operations (Orchestration, Analytics and Assurance, OSS Network Management).

Certification : PMI project manager certification (PMP) or equivalent

Proven problem-solving skills and good in written & spoken communication

Customer focused and desire understand business and customer needs

Professional attitude with solid ability to prioritize, manage time and deliver results

Good team player with high interpersonal skills

Financial Acumen & Analytical Skills

Customer and Market Insight!

Proficiency in English Communication!

Project management skills acquired through training, project management experience or other experience of using project management methods.

Experiences related to project management methodologies, techniques and tools.

Professional competence related to the project type and the nature of the project outcome.

Experience of working within the Telecom / IS / IT industry.

Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail, and collaboration tools as communication vehicles.

Experience / knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM.

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