Customer Project Manager
Ericsson
Abuja, Abuja, Nigeria
4d ago

About this opportunity

  • We are looking for a Customer Project Manager (CPM) who will lead assigned customer projects in the Digital Services (DS) OSS Core & Cloud domain securing that project goals are met;
  • customer’s expectations are fulfilled and that the customer relation is handled in the best possible way within the scope of the contract.

    What you will do

  • Establish the project plan baseline : define project scope, secure the necessary resources, and plans and supervise all activities
  • Drive project execution : track project activities, supervise and handle changes, conflicts, and critical issues
  • Handle customer and partner engagement : manage customer relationship building confidence and trust, ensure project progress arranging meetings and customer events
  • Handle project finance : ensure financial system monitoring
  • Develop the business : participate to contract preparation and to pre-sales meeting
  • Develop the CPM subject area; simplify processes, methods and tools with creative ideas
  • Mentor the project team and support their professional growth
  • Secure delivery compliance to both contractual and business case requirements
  • Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
  • Drive improvement activities related to risk assessments and risk management
  • Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning
  • You will bring

  • Education : Bachelor or Master of Science in Engineering, Computer Science or equivalent
  • Min years of experience : More than 7 years in ICT sector project management
  • Demonstrable experience of several years in project manager role; or equivalent leadership role
  • Domain experience : OCC (OSS, Telecom Core & Cloud) and knowledge of BSS (Business Support Systems)
  • Product Knowledge : Cloud Communication (IMS, Mobile Switching, Cloud Signaling), Cloud Core (UDM, CS & PS Core), Cloud Infrastructure (NFVi), Automated Network Operations (Orchestration, Analytics and Assurance, OSS Network Management).
  • Certification : PMI project manager certification (PMP) or equivalent
  • Proven problem-solving skills and good in written & spoken communication
  • Customer focused and desire understand business and customer needs
  • Professional attitude with solid ability to prioritize, manage time and deliver results
  • Good team player with high interpersonal skills
  • Financial Acumen & Analytical Skills
  • Customer and Market Insight!
  • Proficiency in English Communication!
  • Project management skills acquired through training, project management experience or other experience of using project management methods.
  • Experiences related to project management methodologies, techniques and tools.
  • Professional competence related to the project type and the nature of the project outcome.
  • Experience of working within the Telecom / IS / IT industry.
  • Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail, and collaboration tools as communication vehicles.
  • Experience / knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM.
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