Service Representative
Kolfax Enterprise
Ikeja, Lagos
4h ago

Key Responsibilities

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

SKILLS

Good communication skills

Listening skills

Team work

Attention to details

Problem solving

Conflict resolution

Documentation skills

Computer skills

Phone skills

 

Qualifications

High school diploma or general education degree (GED) required

1 year of customer service experience

Experience working with inbound and outbound calls, customer retention, and inside sales preferred

Proficient in Microsoft Office

 

 

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