Team Lead, Application Support
Stanbic IBTC
lagos, NG
1d ago
source : Mrjobsnaija

Stanbic IBTC's job vacancy, Career and Recruitment

Job title : Team Lead, Application Support jobs in Lagos Job Location : Lagos Deadline : December 02, 2021

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  • Job ID : 58744

    Location : Lagos Island, Lagos

    Work Arrangement : Fully Office Based

    Job Purpose

  • Responsible for leading the team that provides Support and Administration of the Bank Ûªs signature applications (Salesforce, DSX, Robotics and Omni-Flow) and Services (UNIX) used by the Production for business continuity.
  • Key Responsibilities

  • Providing capacity planning, monitoring, and maintenance of the Bank Ûªs signature applications (Salesforce, DSX, Robotics and Omni-Flow)
  • To ensure continuity of the business processes supported by the signature applications (Salesforce, DSX, Robotics and Omni-Flow) / services, Ensuring continuity and quality by owning the resolution of issues across these platforms.
  • Tracking progress and escalating as appropriate unless resolution reached. Understanding, in depth, the business processes supported by the Bank Application

  • To maintain production environments relating to online services. This will include development, DR and production relating to signature applications (Salesforce, DSX, Robotics and Omni-Flow)
  • To ensure that signature applications (Salesforce, DSX, Robotics and Omni-Flow) are maintained in a manner that supports delivery of services to multiple platforms(Peripherals) , resilience, and performance
  • Ensure that the underpinning contract between Stanbic and relevant application vendors are renewed annually, and annual maintenance / licenses are paid to the vendors before due date to avoid service disruption
  • To ensure standards and guidelines are applied and maintained across signature applications (Salesforce, DSX, Robotics and Omni-Flow) for administration, deployment and monitoring over a range of platforms that largely comprises Bank standard Process flow.
  • This includes applications, web server components and databases

  • To ensure signature applications (Salesforce, DSX, Robotics and Omni-Flow) and services processes and outputs are error free and complete, Identifying faults and issues and recommending appropriate paths to resolution, and fixing as appropriate
  • Ensuring appropriate contingency / workaround procedures are in place for process failure or defect pending resolution ensuring business continuity
  • Managing change control (CR) implications for designated Applications
  • To undertake advanced administration tasks as required e.g. to support problem resolution, participate in the on-call support to the 24 / 7 team.
  • Qualifications and Experience

  • First Degree in Computer Sciences and IT related Sciences
  • Microsoft Office (Word, Excel, PowerPoint and Outlook), Oracle SQL, AIX, ASP.NET, JavaScript, Working knowledge of integration platforms, Queue Manager
  • Knowledge of Java, C++, ASP.NET, JavaScript, HTML, CSS, Php, AIX / UNIX
  • Minimum of 5 years relevant experience in Support and Administration of the Bank Line of Business Applications (Peripheral Applications) and Services (UNIX) used by the Production for business continuity.
  • ICT Jobs in Nigeria jobs in Nigeria *ICT Jobs in Nigeria jobs in Lagos *Team Lead, Application Support in Lagos
  • How to Apply for this Offer

    Interested and Qualified Candidates should Click here to Apply online

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