Service Fulfillment & Support Engineer (LAG)
ipNX Nigeria Limited
Lagos, NG
2d ago

Job ID 109

Department Business Division

Location Lagos

Function : Service Fulfillment & Support Engineer

Reporting to : Team Lead, Service Fulfillment & Support

Location : Lagos

Travel Frequency : Occasionally

Purpose of the Job

To improve on the SLAs with customers by reducing the MTTR which also translates to improved service to customer.

Expected Key Results

  • Incident Management
  • Preventive Maintenance
  • Pre-sale Engineering
  • Report Management
  • Back Office Support
  • Project Implementation Management
  • Job Completion Certificate
  • Inventory Management
  • Educational Qualifications & Functional Skills :

  • Academic : BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2 / Upper Credit Minimum)
  • Professional : CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
  • Work Experience :

  • At least 2 years in telecommunications industry
  • Other Requirements :

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
  • Function : Service Fulfillment & Support Engineer

    Reporting to : Team Lead, Service Fulfillment & Support

    Location : Lagos

    Travel Frequency : Occasionally

    Purpose of the Job

    To improve on the SLAs with customers by reducing the MTTR which also translates to improved service to customer.

    Expected Key Results

  • Incident Management
  • Preventive Maintenance
  • Pre-sale Engineering
  • Report Management
  • Back Office Support
  • Project Implementation Management
  • Job Completion Certificate
  • Inventory Management
  • Educational Qualifications & Functional Skills :

  • Academic : BEng Computer Engineering, BEng Electrical Electronics or any IT related degree. (2.2 / Upper Credit Minimum)
  • Professional : CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
  • Work Experience :

  • At least 2 years in telecommunications industry
  • Other Requirements :

  • Customer Focus
  • Tech savvy
  • Action orientation
  • Drive results
  • Cultivate Innovation
  • Ability to optimize work processes
  • Resilience
  • Self-Development
  • Nimble Learning
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