IpNX Nigeria Limited's Career and Recruitment Vacancy
Job title : IT Service Desk Manager jobs in Lagos Job Location : Lagos Deadline : December 31, 2021
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Job ID : 96
Department : Information Systems and Technology
Function : Service Desk Management / Network Support
Reporting to : Head, IS&T
Travel Frequency : Occassional
Purpose of the Job
Provide 1st-level support and ensure quick issue resolution in alignment with defined OLAs. Ensure smooth running of end-user workstations and coordinate the installation, enhancement and operational support of local area networks (LAN) and PBX.
Expected Key Results :
End User Satisfaction
End User Productivity
A Bachelor's Degree (2.2) / HND (minimum of Upper Credit) in Computer Engineering, Electrical and Electronics Engineering or any IT related Degree.
Functional Skills :
Experience providing superior customer service and support
Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.
Proven knowledge and understanding of TCP / IP, SMTP, SNMP, VPNs, and security methodologies.
Thorough knowledge of voice and data communications techniques and technologies.
Domain knowledge of Asterisk-based PBX
Work Experience :
1-2 years directly related work experience in a technical helpdesk position supporting Windows 7, 8 & 10, Microsoft Office tools or open source alternatives, and business applications in a business environment.
Other Requirements :
Knowledge of multiple desktop programs, configuration and debugging techniques.
Experience supporting Windows 7, 8 & 10, Open source Office productivity tools like Libre Office, Mail clients (like Thunderbird, Outlook), Asterisk-based PBX, basic hardware issues, desktops, laptops, printers, and mobile devices both in person and remotely.
Strong work ethic, detail-oriented as well as excellent oral and written communication skills.
Sound problem resolution, judgment and decision-making.
Strong interpersonal and organization skills, successful in working both independently and in a team environment.
Strong problem solving skills.
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